UPDATE: Recent SmartThings User Experience & Platform Performance

Which means any smart lighting instance with it in it will NOT run local.

But, I’m pretty sure you can do all that you want to do in Rule Machine and it should work pretty good. But for the delay, I’m not sure… I know if I use my LANdroid setup there is not a delay, but if I use my speakers (generic sonos) there is a 3-5 second delay.

[quote=“bamarayne, post:1172, topic:42547, full:true”]
One of, or both, of two things has occurred.
…2) Samsung is fixing it for them.[/quote]
Samsung doesn’t have strong quality control either. They’re kind-of renown for that. By South Korean standards they’re not bad, but the South Korean model is dramatically different than the Japanese or German norms, for example. Until quality becomes a serious issue (as it did for Hyundai in the '80s), it doesn’t change because their domestic consumers are generally, even by U.S. standards, into the bright new shiny sparkly.

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Believe it or not I have now reached the second complete 24 hour period where SHM has worked without a glitch. I know I jinxed it but that is a milestone that hasn’t been reached in some time.

There are other glitches yes, but that one was killing me and my phone slowly.

I tried Rule Machine, but it seems to be hit by the same unreliability that SHM is hit by.

Thanks for that info. I’m still holding string at believing the entire system was designed and built around SHM, therefore since it is AFU it is effecting every aspect of the system. Which is another reason I believe this fix they are working on is something major and will stabilize the entire system… If it works.

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I think it is the other way around.

SHM is just a SmartApp… It just has access to a few extra APIs for handling notifications / alert acknowledgements, dashboard placement, etc…

If SmartApp “state” is not working consistently (as evident from Rule Machine and SmartTiles data), that would be enough to break SHM, though not necessarily the only root cause of SHM issues.

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Put another way, when a system has - and even creates more - corrupt data, nothing will run reliably, if at all. To state the obvious, this is not a simple ‘bug’. This is a catastrophic failing.

If I as the former Manager of Americas IT for a fortune 500 company, ever allowed any of my systems to fail like this for more than a few hours, I’d have been ‘former’ much, much earlier than at retirement.

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Sad, but true. Hard to see that the company really cares, isn’t it? Working just some of the time seems to be good enough to call it operational.

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Is it just me, or a month long status of ‘Degraded Performance’ is kind of unheard of, for a tech company that strives to be a utility provider someday…

Definitely, but a lot of it seems due to the fact that they decided that instead of fixing a broken system that they were going to redesign it so it wouldn’t break like this in the future… We will just have to see if this actually ends up panning out.

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Could you imagine if this was the power company?

I wish this was a major provider of a utility rather than just a “hobby” provider.

Has anyone seen any major publications reporting on this situation yet?

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I know this must have been asked already, but if we’re still having trouble controlling devices, and if our scheduled SmartApps are still NOT firing when they are supposed to, how is it that ‘Device Control’ and ‘Scheduled SmartApps’ can have the status of ‘Operational’ on the official SmartThings status page?

Not trying to start yet another sub-argument; I’m just confused, and wondering if I missed something.

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I think it depends on how many users the issue is affecting… I personally am having only minor delay issues with some of my zigbee devices but haven’t had anything fail in weeks.

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Only SHM is failing for me, about once a week.

Do you have zigbee devices, just curious? Oh, and no headless rules?

It is indeed sad.

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I’m happy to say, I’m on day three of no headless rules.

Today I had a phone presence go awol, and one speech rule not fire this morning.

But, my system has been behaving pretty good.

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I’m in the same camp as @blebson
Only minor issues. I have had some rules go headless (I deleted and rebuilt every rule yesterday to combat this and to modernize the rules a bit) and had a brief stint where SHM wouldn’t stay disarmed.
I’ve got a minor delay on my door hinge reporting.
Outside of that, things are working. I have a mix of zigbee devices (hinge, ST motion sensors - both generations, iris devices, ST multis, presence sensor, singled bulb) and z-wave (ecolink door, some monoprice, ecolink, and enerwave motion sensors, aeon outlets, GE switches).
Nothing has dropped off completely. Nothing is failing to report.

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I’d say “You must be new here”, but I know you’re not. That page rarely, if ever, provides full disclosure about everything currently wrong with the environment.

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