SmartThings Community, This past weekend, performance of the SmartThings platform began to degrade due, primarily, to high load on the database and messaging infrastructure. As a result, some of our customers have experienced degraded access to and control of Smart Home Monitor, Routines, and other…

[image] bakken7: In all honesty, it wasn’t one specific change or incident that caused this. We are constantly working on the SmartThings ecosystem. We are a constantly growing and evolving platform undergoing a lot of improvements, changes, and userbase growth. We’re still trying to identify…

[image] bravenel: Rule Machine is likely to be slightly more reliable, and can do anything a Routine can do, except show up in the special UI position for Routines, like widgets, etc. Not true. I now use Rule Machine for almost everything and also have the Routines built in the special secti…

So is SHM working again or not? It was an extremely long-winded update that basically said nothing. And they keep saying they’re going to make improvements to make it better but how can you improve something when you admittedly don’t know what’s wrong with it?

[image] bakken7: or maybe upcoming feature work I think most would agree with me when I say “please stop working on new features until the existing ones work consistently!” That aside, SmartThings really needs to work on communication. If I weren’t in IT myself, I’m certain I’d never have f…

Please look into the aeon labs siren as an alert in SHM security. SHM security works again after removing the siren. Addng the siren back causes the arming/disarming to lock up.

[image] idealerror: My only wonder is why not put native SmartThings code locally on the V2 hub. SHM and other SmartThings apps should easily be ran natively on the V2 hub. Wasn’t that one of the most talked about things about it? Yes it was. This was all the rage (vaporware) when v2 was an…

Agreed. Please fix the Aeon Labs siren in SHM. Thanks.

Speaking of vaporware, remember the V1 to V2 migration tool they promised? Also remember the things page? They took that away from us and told us what a wonderful thing they were gong to be replacing it with. Anyone seen that shiny new things page yet?

Or fix anything on that siren. I’ve never been able to change the volume or tone on the thing since I bought it. It just throws an error that I need to fill in all the fields, even though I clearly have. Support wasn’t any help and months later, the problem still exists. Turns out that if you ch…

I wonder if they ever considered the long term effect of their current user base losing patience with them and posting negative reviews. I’ve made it a point to put a negative review on their products every time I run across one online. Until they get their act together, I encourage others to foll…

UPDATE: Recent SmartThings User Experience & Platform Performance

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swamplynx (Chris) March 18, 2016, 1:18am 60

Yes it was. This was all the rage (vaporware) when v2 was announced. Myself, and probably many many others preordered v2 in search of local execution and were promptly given the shaft when v2 was finally released.

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UPDATE: Recent SmartThings User Experience & Platform Performance

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