UPDATE: Recent SmartThings User Experience & Platform Performance

[Ben (Ben Edwards)]

I expect you have, but just making sure this thread has read this:

A Message from Alex on Platform Improvements and Our Plan Forward

First, I want to let you know that everyone at SmartThings is fully aware of the issues that have been affecting platform reliability. In the past few weeks, we’ve redoubled our efforts to make some fundamental improvements that will soon be felt by all of you in your everyday experience with SmartThings. Know that these improvements are only the beginning, that we are in this for the long term, and that we are absolutely committed to building the best, most open platform in the world. It’s just scratching the surface, but I’d like to take you through the technical details of some of the changes we’ve implemented recently: Smart Home Monitor We’ve made a few changes to Smart Home Monitor that should help to resolve issues with data consistency, load time, and Arming/Disarming. The fir…