Unexpected "sunrise" event triggered. All lights shut off


(Josh) #1

I am not sure if this topic is under the correct category. This morning, around 7:08am EST all of the lights in my house shut off. I opened the smartthings app, and seen that there was a new “Sunrise” event that took place. The odd thing is, I havent set any of my modes, apps, or anything to use the Sunrise and Sunset scheduling since there have been many many issues with it, not to mention, I live in FL where there are no hills, so when the sun sets, there is still a ton of light pouring in one side of my house, where i wouldnt need to turn on any lights, etc. Did anyone else have the same thing happen to them this morning?


#2

I’d recommend contacting support@smartthings.com. They’ll be able to help troubleshoot what happened.


(Josh) #3

Holy Crap @Tyler, thanks for the ridiculously fast response :slight_smile:

I dont want to over burden them if this was a one time thing. I will monitor it to see if it happens again before I open a ticket. I think those guys and girls will be getting a whole lot of tickets opening up in the coming weeks with V2 coming out.


#4

My pleasure! Send them an email anyways. We have an awesome support team and they’d love to assist you - even if it was a one-off issue.