Troubleshooting SmartThings Hub 2018 and Aeotec Hub

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I bought a Vodafone Aeotec Smart Hub (IM6001-V3P22) manufactured in 2021 probably never opened, when I tried to add it to SmartThings I got error 33-504 (even with ntp.org blocked on router blacklist). I don’t have a router that can block UDP 123, so I proceed in this way:

  • block URL “ntp.org” on router’s black list (I don’t know if it’s useful)

  • use a Windows 11 notebook, connected to the same router via wifi

    1. open windows firewall → advanced security → outbound rules → new rule → port → UDP, remote port 123 → block connection → apply to all (domain, private, public) → name it → end. Leave open the advanced security window for later.
    2. set up a hotspot on the notebook (click status bar on right side, scroll down where the hotspot mobile button is) with its own password. Obviously the PC must stay awake during the entire process.
    3. connect a smartphone to the Windows hotspot and check if internet works.

  • reset the hub, pressing the reset button on the back with a pin and then power up it, waiting until there’s a blinking green / red light.

  • open smartthings on the smartphone, add hub manually via add partner devices, aeotec, smart hub (IM6001-V3P), QR code.

  • select the aforementioned hotspot wifi as connection and wait, the device should start to download the update of around 115mb.

  • after the download process, it starts installing the update, in this moment I disable both the rule created earlier (on windows 11 firewall advanced security window) clicking right → disable rule, and the url blacklist on the router.

  • the installing process goes until 99%, stays stuck for a minute or two, and then the operation finishes with the hub showed as connected on smartthings.

  • after checking if it works, for example adding some smart device, you have to change the wifi using the smartthings app on the smartphone, clicking the hub → 3 dots in the upper rightside → setup → change wifi, repeating the process as at the beginning, but this time choosing the main wifi connection you want to use. Then you can disable safely the wifi hotspot on windows 11.

Hope it helps :slight_smile: