The SmartThings App Crashes when I Attempt to Create a Routine

General Discussion
1

I have the SmartThings app installed on my iPhone 16 Pro Max. I created several routines in the past without a problem. Since April 15, however, when I attempt to create a new routine, the app crashes when I tap on the “Device Status” option.

I performed the following troubleshooting actions:

  1. Restarted my iPhone.
  2. Deleted and re-installed the SmartThings app.
  3. Deleted the app’s local data.

All of the above actions, however, did not fix the problem. I sent an email to support@smartthings.com, but received no response.

Could you please help me troubleshoot this issue?

2

That email address has been shut down. To report issues, you need to go through the app. Tap or Menu and select Contact us and Error reports

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