Agreed, I really do not want to reboot the hub all the time. I understand that it is a computer, so things like this are necessary. But, it should auto reset itself when it detects a problem.
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I refuse to agree with that. I have far more sophisticated computers and MP controlled appliances that have months of uptime without issues. In fact, I would say the only relevant limit on their uptime has been the time between power failures here.
There is something fundamentally wrong with a system that needs regular reboots to maintain stability.
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@scottinpollock I am not disagreeing with you here, I am IT like yourself, I know that computers are pretty good with uptime at this point. But this HUB is first gen. I do not expect perfection from first gen products. I expect that their will be bugs, and work around then, The iPhone is certainly an example of this issue, they updated the firmware with the latest model and had to stop the update after major issues with connections to the carriers were reported. I certainly do not want them to do the same here, and bugs that cause the system to fail as randomly as this are (I am sure you know) hard to track down.
You have been frustrated with them lately, I understand that, I am as well. But, I do not have the money nor time to move to another system, that very likely will not be able to work as well as this system. I trust their direction, and want them to fix the biggest issues first. Just my 2 cents.
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Agreed.
Also, I think your hub reboots without your knowledge. Iâve seen it happen when checking logs during Z-Wave repair. If we knew this we could better help support track down the issues:
Heh, heh⌠I have been frustrated with them since day one, but agree with you that theyâre on the right track. But adopting hammer handed workarounds doesnât help anything. Bitching and moaning about every glitch, and communicating it to the powers that be (with however much nagging is necessary) will. At least it will provide them the opportunity to track down and fix the issue.
While I will be the first to agree that some bugs are to be deferred given a variety of circumstances, data loss is one that should receive the highest priority. I view what happened last night as data loss; programmed instructions, designed to modify a state went AWOL. In my minds eye, this is as big as it gets.
Not to beat this to death or anything. (c;
http://www.golfwrx.com/forums/public/style_emoticons/default/deadhorse.gif
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They canât fix what they donât know is broken.
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Agreed, I tend to take a more understanding tack, and let people like you beat them up in the foreground. Of course, I will and have pointed out issues as well. But, I know it takes time. And all I can hope is that all of your effort, along with others will finally direct them to make an improved product. A year from now we will look back and wonder how we made this work in the state it was at that time.
it is now taking on my dashboard over 90 seconds to load
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@scottinpollock seems to be a known problem http://status.smartthings.com/
Keep in mind i did not say i reboot and my problems go away, i was merely saying i didnât have these issue and offering a reason why it may not have touched me. but it seems to have hit me around 5PM this evening.
Happened again last night. No response from support.
Get @Tyler on the line (Support Chat). He is always good on tracing the root of my problems. Especially when I tweak myself out of existence. Lol!
They offered to check the logs if the problem persisted; so far it hasnât.
Still. Keep an eye on it and heâll help fix the issue.
More problems today and tonight. I stand by my original assessment. Itâs broken.
Great idea⌠But whatâs the point if they canât keep it working!?
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I doute its server issues. The whole system is running on the amazon cloud, which canât really go down. Must be code gremlins
I canât load the dashboard on my phone and I canât trigger âGood nightâ from my Jawbone.
Provided your design and deployment are correct, e.g. youâre deployed across at least two AWS availability zones. If youâre only deployed into one availability zone then youâre still subject to outages from infrastructure failures or even scheduled maintenance.
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Looks like this morning, the dashboard came up. Initially it did not but rebooting my iPhone did it.
The SmartApp system went down first and then it was back up. Than the Smart Phone App system went down and stayed down almost 11PM ESD. My rules fired even though the platform was not functioning properly.