The End of Groovy Has Arrived

What country are you in? :thinking: and what’s the model number of the hub? (It should be on a sticker on the bottom.)

The very first SmartThings hub, the V1 in the US, was discontinued last year and doesn’t work with the SmartThings app any more, old or new architecture. So if you have a never-used one sitting in a box somewhere, you’re out of luck. It won’t work now and it won’t work in the future.

The first hub for the UK was the same as the V2 in the US. It should work fine with these changes.

Here’s the thread that discusses the hardware requirements for the new platform.

1 Like

I have the V2…i think

the 2015 version

1 Like

What’s the model number? It will Be on a label on the underside of the case (and also inside by the battery compartment for the V2).

1 Like

I’ve lost control of all my ZigBee lights?

Anyone else having this issue. I’ll m assuming it’s to do with the changeover?

1 Like

can you be more precise? In what sense did I lose control? Do you see them disconnected or don’t you see them anymore?
Are they in DH or EDGE?
I’ve had similar problems for a good month, especially with a specific model of switches, and I’m still trying to figure out why.

2 posts were split to a new topic: Leaving SmartThings

So they’re basically showing as off line.

Either that or when they’re online I get a network error?!?!

All Samsung drivers. Stock as I haven’t changed them.

Hi, @barron, @Diegocampy
Have you reported your issues to Customer Support for further investigation?
Linking this post as well:

1 Like

I had opened a report in the beta firmware bug department, https://smartthings.centercode.com/project/feedback I don’t know if you mean that. All my reports initiated by the App are managed by samsung help center and not specific SmartThings department, and after the email message of receipt of the report, no one has ever responded, not even on other reports.

Hi @nayelyz.

What’s the process?

Can you send me a link?

On the one or two occasions I have had a response from Samsung support it was worse than no reply at all. I have had messages sitting in Samsung support mailboxes for years now (it was, and maybe still is, possible to see them). The particular problem I had in the UK was that I had a Samsung phone and they pester you to install the Samsung Members app. Having done so the useful ‘Contact us’ link in the SmartThings app was quietly and inexplicably replaced by a link to Samsung Members with a large number of unhelpful support links. There was once a rumour that one of them got you SmartThings but if that was true I never found it. I always had to use e-mail. We don’t have phone or chat support in the UK. We used to but they went away and I don’t believe they have returned.

I’ve never understood why the SmartThings app would support replacing it’s useful support functionality with something essentially useless.

3 Likes

As I am trying to migrate away from WebCore, Im trying to build a routine that is between Sunset and 9:00 pm but the “Period” allows for only Sunrise/Sunset or a specific time… Does anyone have a work around for the issue?

There are so many gaps when trying to transition to the routines…

3 Likes

A number of us have been asking for this for awhile.

2 Likes

I started using SharpTools. It’s really different logic compared to webcore but I was able to convert all my webcore pistons over and is pretty easy to use for a non-developers like myself.
It’s not straightforward like webcore but you can do between sunset and 9pm

1 Like

There are different options to contact them:

Open here to see the contact information for Customer Support

Through the SmartThings Web page

  1. Enter this page
  2. Click on “Support” in the upper-right corner
  3. Check if the URL includes your region. For example, en-us here: https://support.smartthings.com/hc/en-us
  4. At the bottom, select “email” and describe your issue as detailed as possible.
  5. Click on “submit”

From the ST app

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Report a problem”
  4. Accept the generation of logs, fill up the form describing your issue as detailed as possible, and screen captures of the issue always help.
  5. Click on “submit”. The Customer team will receive this info.

Via email

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca

Please, let me know how it goes :smiley:

@Diegocampy, I can’t open the URL you shared but, did you get any ID or number to identify your report? I’ll ask the team who handles the reports from there.

The SmartLighting SmartApp allows for Sunrise/Sunset to a specific time. I’ve been using it for several years to change dimmer behavior at night. It would be nice having that capability in standard routines so that they run locally.

Try Mariano Colmenarejo’s Virtual Calendar Device

https://community.smartthings.com/t/sunrise-sunset-and-calendar-functions-for-edge/242975/4?u=nicka

Unfortunately, the author says you can’t duplicate the SmartLighting function with a single routine using his driver.

in the Italian version of this page, there is not even the possibility to ask for assistance.
The page recommends this forum :slight_smile:

as I explained in the other post, with this method the general Samsung assistance replies with an automatic email informing me that I have not written to the right place.
This is the translation of the email message:
“Thanks for contacting us. We are happy to help you.
From the information provided, we understand that you want to know more about a Samsung promotion or are re-evaluating a technical error with the product.
We inform you that you have contacted Samsung Content and Services.
Our department offers support for issues related to Samsung Account, Galaxy Store App, Galaxy Themes, Find My Mobile,
etc.”

I should try with the mail. I guess I should write to the English mail from Italy?

it was the control panel of my portal as a beta tester. I signed up for the beta program and from there I made the report, I don’t know who will manage the reports. Maybe it wasn’t the right thing, because I don’t think it’s a problem related to this beta firmware, but the problem was already there with the official firmware.

What I can say in addition is that we have this problem in many in Italy, all with Vimar devices.

I have 5 routines to turn on different outside lights when motion is detected on different motion sensors. I got tired of having to add starting and ending times for every routine so I created a virtual switch called “Dark” One routine turns it on at sunset and another one turns it off at sunrise. You can put anytime you want in he two “on and off” routines.
Then in each of the 5 motion routines I put a the “Dark” virtual switch as “on” as a precondition.
Made the routines cleaner and all routines run locally.

7 Likes