Every few days, some of my routines stop working due to some (not all) of my tapo cameras showing errors in the routines. The routines themselves show no indication of a problem within the routines tab unless I go into them. Then I just refresh the connection, and it works! What’s going on here? I’ve done this 3 times in about a week! @nayelyz
Hi, @Wajo357. Please provide more information:
- Is this happening only for certain devices of the same Tapo integration?
- Are the routines failing only using the Motion sensor capability as the condition that fails?
- Based on your description, it seems the routine works for a few days and then it fails showing this error when you enter its details, correct?
- When you took the first screenshot, the issue happened recently? Can you provide the date and let us know if the time shown there is AM/PM and in which timezone, please?
-It seems random. Different days have different cameras with the issue.
-Yes. All other routines are fine, except for the ones that have these cameras as triggers. No indication that there is a failure to the routine, like when a device is removed and the routine gets disabled.
-Different cameras have different routines. So one day, one routine stops working. I check the routine, I see the issue in the routine. I go to the linked connection, refresh, and then it works again. Another day, a new routine. Rinse and repeat.
-Yes, the time stamp is accurate for AM EST.
Thanks!
Thanks for the info, @Wajo357
I created the corresponding report, once I get more info, I’ll let you know.
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Thank you very much!
I have set up a test routine right after reading the original post:
IF Tapo C225 - motion detected
THEN Send message
No issues since I set it up four days ago.
Fun fact: if I unplug the camera, SmartThings is sending me a notification that the camera is offline - Tapo doesn’t. It’s one of the most requested features in the TP-Link forums.
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I have 14 camera on my account (not all mine, some are shared to me). Maybe the sheer number of cameras is the culprit. Not all cameras have this issue - a different subset each time.
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Perhaps, since you mentioned the issue was solved by going to “linked services”, I suspected the service had something to do. So I added a comment about this to see if the team that handles C2C services can see any logs that could be causing an interruption in this one specifically.
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Perfect! Thank you!
@nayelyz , do you want me to keep on posting every time I find an issue?
Hi, @Wajo357
I think it isn’t necessary for now.
If I need more info, I’ll let you know.
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