We wanted to let you know that we haven’t received any new updates from SwitchBot regarding this issue. It might be a good idea to reach out to SwitchBot directly to see if they can provide an expedited response or resolution for this matter.
I was told by Nayleyz that SB and ST started working on this so wanted to check the status on where we are. As I mentioned in my previous message, SB closed the ticket so don’t know what the status exactly is .
Hi, @Subramanian_Swaminat.
Indeed, the ST team contacted SB to check this issue, but as my teammate mentioned above, they have not responded. If you open a new ticket with them asking for an update, they might continue working on the solution. It’s not something ST can do alone; we need SB’s collaboration.
Just tested this after receiving an update in the hub and it looks like this is working now but there is a delay in updating the status (may be 10 or 15 seconds for me). Can someone else test this and feedback please?
I have found a solution and it works 100% well and people can use it if they wish to. This is what I did,
- Created a virtual switch ‘VS - Refresh’
- In ST routines, I turned ‘VS - Refresh’ 10 seconds after any of the switchbot devices turns on or off
- Wrote a simple Rule API to refresh all the switchbot devices if the 'VS - Refresh is on, Armed Away is off and Morning Wake-up switch is on. In the same rule, after the refresh, I turned off ‘VS - Refresh’
Simple and it works a charm.
@nayelyz, Hope you are well. From today morning, the switchbot to smartthings integrations is not working so please can you check this from your end and confirm if this is the case? If yes, can you let me know when this is likely to be fixed?
Hi, @Subramanian_Swaminat
What do you mean by “is not working”? I mean, for example:
- You send commands from SmartThings but they have no effect
- They are marked as offline
- They don’t get status change from Switchbot
They are offline when I refreshed switchbot through the linked services option. I am able to control their devices directly through the switchbot app but not via smartthings which I was able to do till today morning.
To better understand the issue, could you please provide the following?
- A video showing the issue in action
- The timestamp (date and time) along with your time zone when the issue occurred
Also, could you enable support access to your account so I can check its details, please?
- Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
- Enable support access to your account:
- Go to the SmartThings Web (my.smartthings.com)
- Log in to your Samsung Account
- Select Menu (⋮) and choose Settings
- Toggle on Account Data Access
- Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support
This will help us investigate more effectively. Thank you!
Don’t know why a video is required. Any device that is offline will show the same way as per the attached screenshot. This started from today morning around 9:30 AM UK time.
I have granted the required access now. This looks like a universal problem for all smartthings users using switchbot in my opinion.
@Subramanian_Swaminat, your description made us think you had the devices online but couldn’t control them, that’s why we asked for a video. Having them marked offline is a completely different case. Having the correct and complete description of your issue is highly important for us to ask for the correct information and open a report for the engineering team.
How long did it passed after you refreshed the devices and were “online” until they went offline again? Do you have a timestamp of when they went offline? This will help the team look in the logs for that event
My mistake sorry, corrected my previous post now - should have said offline instead of online. It went offline from yesterday morning and never came back online. I tried refreshing the service hoping that it would bring the device back online but it didn’t. Just checked now 8:10 AM UK time and the devices are still offline.
It has started working now so will monitor for few more hours and feedback if we still have issues.