Switchbot Curtainbots are showing in wrong status

I searched and didn’t see much discussing the Switchbot Curtainbots. Finally got mine set up this weekend and they linked into Smartthings fine but the icons is backwards (shows closed when they are open, though the shade level is correct). So I’ve built backward scenes but that’s not sustainable for future bot additions. Wondering if anyone else experienced this and how they fixed it.

TIA
Kellina

The integration is created and maintained by the device manufacturer, in this case Switchbot, so you should check with their support. There is a Feedback link in their app that you can use to submit a trouble report.

What can I do when having a problem – SwitchBot Help Center

Thanks JD. Haven’t heard back yet from them one the last ticket I submitted so I was hoping someone here just knew lol. Appreciate your post (and all your helpful posts!)

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Other than the icon issue, how do you like them? I have a friend who has it, but it was a little noisy for what I wanted. I have a bunch of their other devices, though, which I really like. :sunglasses:

They actually have a “silent mode” which is somewhat quieter, but still not silent (but slower it says) that’s really just a low humming. I really like them so far. Our intended project for the purchase is finally getting a treatment over the huge window above our front door that’s unreachable (split level) which we will hopefully be getting done this weekend, needing custom length curtains. It’s located in the direct path of sunrise and currently makes relocation during early morning TV watching necessary lol.

Also of note, much easier to use with grommet type curtains and our panels are shorter width so I just saftey pinned the top edges on the back so when it closes it pulls both panels. Really easy set up, and other than the backwards icon, really easy to use in Switchbot app, SmartThings and with Google Home.

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Did you ever hear back from their support?

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