Glad you used the word “most”! I have yet to see the hue stock or any decent third party app fail “ever” on 20+ hue and family products. And its instant turn on and off. In case of hues, the issue is definitely at our end.
I totally understand that “works” is a relative term, however without the tools to troubleshoot, it becomes very hard to know why it is not working. I agree that this seems to be the best in class…but the class is hardly full of success stories. The fact it goes from working to not working on almost a daily basis is why I’m so annoyed.
I work in IT, if you set something up correctly, it will work and require minimal maintenance to maintain. If you keep having to “fix it” either you have a defective product or something external is causing the issue.
How am I to determine which it is when it randomly stops working and then random starts?
And why do i have to re-pair a Smartthings sensor back to my hub? It hasn’t moved from the shelf it was placed on since turning it on, and pairing it the first time.
I know that polling devices for updates kills batteries, however a sensor that is outdoor under the eve of my roof, and reports that it the temperature is the same for 6 hours, 61.1’ @ 0500 and the same at 1141, I don’t get. Because there is virtually no where on the planet the outside temperature is that stable.
What I was getting at if there was a reporting method to say “Haven’t got an update from sensor in x hours” so as least I have some idea that it is not communicating or I have old information. I had my server temp sensor not check in for 4 days, I had no idea until I looked at the activity feed…to fix it I had to re-pair the sensor to the hub.
As for Samsung owning Smartthings out-right, awesome, lets hope they can put some resources into making this a better product. They do great TVs / Phones / Washers, so hopefully it will improve.
Right now I’ve pulled all the automation from my hub using sensors, and using IFTTT to handle dusk/dawn and other tasks.
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I have the same background and instinctive questions and conclusions, but there isn’t a simple answer from the Community’s perspective.
Some parts of the system are unavoidably non-deterministic (lots of networking interactions…). Others are bug, missing features and/or resource constraints that are outside our visibility… ie, stuff that SmartThings is quite aware of, and they talk about a lot (but not all) of these at the open bi-weekly Developer conference calls.
There are a lot of known issues and solutions (including undocumented APIs, etc.) in the process of being documented. Some are documented voluntarily in FAQs on the Forum.
You can choose to isolate specific issues and raise them to Tech Support and/or the Community and I believe some will get resolved that way. And since the system has a lot of interconnected parts, solving one problem may cascade positive results.
Feel free to PM me and/or post specific issue Topics if you are inclined to attempt this aforementioned type of debugging.
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BTW: This is a function that a SmartApp should be able to perform and is worth exploring. We may reach a dead-end, but understand the problem more clearly. It’s not an uncommon process followed by folks here.
Random gripe:
Today my devconn cluster was between 1 minute and 45 minutes delayed. I got 6 motion sensor push notices plus 2 door openings while I was at the grocery store, and I called the police since it definitely looked like someone was in my house. Turned out SmartThings was just delayed (by the most I’d ever seen). The police were cool about it, but it was pretty embarassing. http://status.smartthings.com/ did not report any issues.
Please send me a Hub v2. 
Kristopher
Time to get some cameras?
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I’ve had a scheduled “Hello, Home” phrase set to adjust my thermostat on Sunday mornings for months and it has never failed. Yesterday, it never happened. No idea why.
Scheduled actions are an area of concern for us, and we’re continuing to work on a fix for this. When did this happen? I’ll look into it; 45 minutes is extremely irregular - hopefully I can track down your issue and improve our monitoring to catch this more quickly.
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Speaking of stability : I had a few weeks ago, my garage randomly open at night. Girlfriend and I were in bed already, no one else has access to SmartThings or a garage door opener. Created a ticket, and SmartThings had no answer. All they told me was that they have heard of a few cases this has happened, but had no way to diagnose cause. This is to me, a security and stability concern… one I hope gets addressed soon.
I’ve seen random events recently also. Sometimes I will track down the logs to see if there is anything of interest, but usually there isn’t. Lights just turn on when they shouldn’t. I don’t automate any of my garage doors due to lack of reliability. But they do have LFM-20s on them, so they could open randomly. That’s not good.
My current oddity:
“Things” view shows all contact sensors closed (and they are)
“Doors & Locks” 2 out of 10 open.
The 2 that are open… are just contact sensors. That show a last event as “closed”.
Wait. What?
I’ve restarted the app. Still wrong. This is on android.
Edit: Going to those “doors” and editing their settings, deselect/select the sensor for each door cleared the bogus state. Still weird.
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I can also say I started seeing this 4 days ago or so. Just random stuff on random times of the day.
I also had a scheduled event that didn’t fire on Sunday morning. It was scheduled for 07:03 everyday. I assumed that it had something to do with SmartApps being moved to a different scheduler since I saw that a lot of my SmartApps that use ‘schedule’ (not just ‘subscribe’) were reinitialized between Wednesday and Saturday last week. That particular app was renitialized at 07:29 Saturday morning.
It did fire this morning.
Mine opened last night… and no one is at the house:
Apparently it opened itself, and about 15 minutes later closed itself, at 2:40 am
2015-04-28 2:54:46.634 AM PDT 3 hours ago DEVICE door closed Garage Door Opener door is closed
2015-04-28 2:40:18.636 AM PDT 3 hours ago DEVICE door opening Garage Door Opener door is opening
2015-04-27 7:34:36.920 PM PDT 10 hours ago DEVICE door closed Garage Door Opener door is closed
To me, these types of incidents are some of the most critical ones SmartThings support should be working on. This is a huge liability and security risk. And its interesting, that’s multiple events.
Ticket with SmartThings hasn’t found a solution, they claim they can only see the command being triggered, not what triggered it…
Any possible explanation? Perhaps SmartThings Support has detailed logging?
Do you have any SmartApps or Solution Apps associated with the door controller… especially presence sensor related?
Support told me they had no additional logging… when it happened to me last week.
Could this be another incarnation of the Time Zone bug?
Maybe this event has happened legitimately, but the log displays incorrect time?
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Nope. The home has minimal automation enabled right now, because it’s being worked on (new to us home, lots of repairs before we move in…) so I’ve got stuff installed, but not much magic yet.
The device event logs and hub logs don’t show anything causing the action.
[quote=“625alex, post:122, topic:13460”]
Maybe this event has happened legitimately, but the log displays incorrect time?
[/quote]No idea… I got a push notification overnight that “the garage door has been open 5 minutes” which seems to imply the door actually opened - or at least that ST thought it did.