This sounds like a different issue specific to SBB devices. You can capture a log with the ST CLI:
The IDE is part of the old pre-2022 SmartThings architecture. It does not display accurate information for devices which are using Edge Drivers, which are part of the new architecture.
You can get some equivalent information by using the CLI (command level interface), a developer tool which is part of the new architecture. This information includes device IDs and event logs.
Using it is quite different than using the IDE. The IDE was just a webpage with information about your account. The CLI is a program that you have to download to a computer and then run. (Those like myself who just use a tablet are currently out of luck. @Mariano_Colmenarejo , a community developer, has written up instructions for how to download and use the CLI on a windows pc.
Edge Driver…
The command to stream the logs is
smartthings edge:drivers:logcat --hub-address=YOUR_ST_HUB_IP
It will be tricky to get a log from a restart since you will need to reconnect as soon as it comes back online and select the Bond driver. If you can get it early, it should give me the relevant information.
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