Sorry an unexpected error has occurred

I’m getting the “Sorry, an unexpected error has occurred.” red error message in lots of different apps. This seems to be something specific to my account or hub. Here’s why I know that:
On the “User Lock Manager” (and also on an app that I’ve been writing, and in a forked version of Rule Machine), it seems like any time I try to bring up a screen that has a picker of Hello Home phrases (though it might be less specific - maybe just dynamic pages? not sure)… when I try to set the individual codes for users, I get this error.

However, I just set this up at my dad’s house, and it works fine with the exact same source as on my hub. So, if I switch to his location in the app, the User Lock Manager works. If I switch back to my Home, I get the red error and can’t change the settings. This used to work (I have five users setup at my home) but I can’t get in there and doing anything any more. It seems to work OK from the simulator in the IDE.

Please fix this. I created ticket #222266, but I was told they won’t assist. I’m mad at myself for waiting until a Sunday on a holiday weekend to follow up (and thus probably won’t be able to hack on it when I actually have some time to tomorrow) but I was just able to confirm that the same code works at one location and not another.

I would have preferred if this could have been fixed with a support request rather than going to the forums, honestly.

Also, it would be really cool if I could just run the app from the IDE to get around this, but it doesn’t seem like I can save anything from the simulator, so… -1

Did you change any settings? Depending how the developer looks up and saves those routines it could cause an error. I’d recommend uninstalling and reinstalling the app.

Uninstalling did not fix it. As a side effect, I’ve now deleted all the codes for my door and have no way to re-entry them in User Lock Manager.

Here’s an app that works on one location but not another. Not sure why.

Nothing in my code all that different than the example at

If I remove the line which gets location.helloHome, and replace it with a line that assigns some arbitrary strings to an array, it works on both of the locations.

I would recommend responding to support letting them know it’s something with your location. You can drop my name if you think that would help.

Thanks for responding. I updated the support ticket. Very frustrating situation, I appreciate you responding on a Sunday, Tim.

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The only suspicious thing I see in the logs is this:
trace getPhrases(), state.welcomeIssue = null

That seems to happen pretty consistently when I get this error, but I have no idea what it means or if there’s anything I can do to fix it.

Bah. What I figured out was there was a Routine / Hello Home app called “Phrase” that had no properties / was entirely null. I went into -> Installed Smart Apps and deleted it. After that, all the apps that hadn’t been working now work.

Awesome! Glad to hear it!

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