First, I know nothing about tech. So I won’t understand things like “check the SDK” or “import the code” and stuff. I just know how to put the batteries in the sensors and hit “search” on the app.
So I bought a SmartThings hub because I wanted to replace my Xfinity Home system. I realize there are issues with this, but it’s important to note that all my sensors are the common “Visonic” sensors. I have removed the batteries and left them for days.
When adding the sensors, I hold the battery door button, insert the battery, and release the button after the LED goes out. The SmartThings hub easily finds each sensor, I give it a name, and it’s on my list. Immediately, I get “Can’t connect to device, Check device and try again.” NOTHING works.
Everything this stupid hub finds, it adds no problem… then immediately says can’t connect to device.
I am so frustrated that this whole thing is about to go in the trash. I don’t know what to do. NOTHING works.