SMCZB02 not pairing

Please advise how to pair the SMCZB02 contact sensor

Is this the xfinity home model?

not sure…but it is SMC model number SMCZB02-DW…BELOW is the picture for same

Unfortunately these typically use a propriety encrypted version of the zigbee HA protocol used with cable company security systems (Xfinity, Cox, Time Warner, etc), and nobody’s figured out how to get them to work with SmartThings yet. I have a bunch of similar SMCDW02 sensors that worked with my Cox system, but I haven’t been able to get them to work with SmartThings at all.

Ok thanks for ur reply…hopefully soon we will be able to pair

Probably never. Better to look for compatible devices that use the zigbee HA 1.2 or Zigbee 3.0 profile.