Can't pair Xfinity XHK1-UE keypad

This is my first Zigbee device and I can not get it to pair. It is used so I suspect I’ll need to force exclusion or whatever the zigbee equivalent is. Any guidance I can find is not for the 4x AA version of the keypad.

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Thanks for the excellent lead.

I did get this to work but I remember it being a real pain because it required several exclusion and inclusion attempts.
I posted device handler code here Xfinity 2nd generation keypad help

I am having the same challenges with pairing…can you share the inclusion/exclusion steps you followed?

It’s been awhile but I think I just held down the tamper button when I inserted the batteries. I vaguely remember entering a pin or 0000 after doing this. It was a PIA! I do remember that! It took multiple tries.