SmartThings wifi can't connect to app

[Flor_Cruz]

I just got this smartThings wifi and was trying to connect it to the app after multiple tries I get stuck at 69% and get the error message 36-302

Update: I tried again today, got a new error message and it got to 99% now

Is it my phone or internet connection?

Device Model: ET-WV525

[rhshah (Rashid S)]

Hi Did you ever get a resolution on this?