Unable to use app. Network error messages


#1

For the last several days whenever I open the SmartThings app, I get a red banner saying:

“You appear to be having issues with your network. Please check your network connection and try again”.

It does this regardless of whether I’m on a good Wifi connection or 4G.

I notice other people having issues with the app but different errors/problems. Is this related or something different?

Thanks

Lee


#2

Which version of the app are you on? Have you tried uninstalling and re-installing from your app store? Are you on iOS or Android?


(jkp) #3

Have you tried reboooting your ST hub and wireless router?


#4

Uninstalled the app and reinstalled from the Play store. Now I can’t even sign in as it rejects my email address saying “something went wrong. Please try again”.

Restarted the router and hub, yes.


(jkp) #5

Does the hub show as online or offline in IDE?


#6

If it is not recognizing your email address I would contact support.


#7

It shows as ACTIVE


#8

I’ve dropped them an email. Strangely the details are fine on the website and I can log in there fine. I use lastpass for the credentials on both so know they’re correct…