Smartthings Widget on Android was great, then bad, now useless - help getting support please?

Apps & Clients
1

When the widget came out, it was GREAT!
I have 62 scenes we use regularly to control the house.

Earlier this year, the Widget became UNSORTED. This made it very difficult to use.
I tried to get support help - they kept asking me for another App Log… We exchanged several messages from the start of July 2024 to the end of August 2024. It went nowhere.

Today, I found all the entries in the widget were shrunk rendering it completely useless.
I tried calling Samsung and the calls got bounced with a fast busy. I tried the Chat.
The email address for support is long gone. How can I get help?
Any suggestions welcome!
Thank you

smartthings widget entries shrunk to shit
smartthings widget entries shrunk to shit1080×1440 58.7 KB

2

Android it iOS?

On my Android phone they seem reasonably sized.

Screenshot_20241207_202259_One UI Home
Screenshot_20241207_202259_One UI Home783×688 63.2 KB

3

Thanks, Bruce,
This is on my Pixel 6 and my wife’s Pixel 8. My Pixel Tablet is normal width, but unsorted still.

4

I’ve had the same problem. Using a Pixel 6 with Android 15. See image below. I tried recreating the widget, but it seemed to require that I select a scene one at a time. I didn’t try very long because I don’t use the widget much, but I don’t think it’s an improvement. I’ll try again someday to see if I can modify it.

1000014227
10000142271080×662 350 KB

5

And 1x1 seem to be the only widget options on my phone.

1000014228
10000142281080×553 56.3 KB

6

how can we get support on this? What is the best way today to do this?

7

My widgets on Android 14 are totally different

1000017138
1000017138990×576 37.1 KB

8

My Pixel 6a phone just updated to Android 15 and the SmartThings widgets were ruined.

1000017157
1000017157427×275 23.5 KB

1 Like
9

That’s probably the culprit.