I have the app on two phones and I get the error msg on both phones when the app is not open.
The error only appears for a few seconds so it might be hard to grab a screenshot…
I reinstalled it on one - we’ll see what happens…
Got it this morning at 6:26 am EST. - See screenshot
The app was not running.
Since Smartthings runs a process in background it can popup this error message.
I created the log file and emailed it to build@smartthings.com.
Support request #1605648
Any progress on resolving this?
A programmer should be able to search for the literal message and see what is triggering it.
I’m still seeing this a couple of times a day.
Should I disable access to my account?
Maybe it is the network connection?
I created the report for the engineering team but the priority in this case depends on their workload, so, it might not be solved/reviewed right away. Once we have more information, we’ll let you know.
You could check if you can disable those notifications for SmartThings in the app manager of your mobile device.
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Hi, @Mariano_Colmenarejo, @JKnight, @jkp or any other user that finds this post. You mentioned seeing this error as well, we’re looking for more context to see if we can replicate it or there are certain conditions where it constantly happens because the “Network error” is generic so, we can get it when:
- There’s an actual network issue where the app cannot connect to the ST platform.
- An internal issue
- An action couldn’t be completed correctly
And others, so, I would appreciate it if you could share more info to report this effectively to the engineering team or even better, to be able to replicate it on our side.
By more info, I mean:
- When do you see the error?
- How often does it appear?
- Does it happen constantly or only in certain conditions?
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Not me! My only post in this thread was telling someone to submit their app logs to Support.
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ok, thank you for the clarification 
I got your email and replied.
It happens almost every day.
I will get the app logs and report a problem right away the next time it happens and let you know.
Maybe other people can do the same…
Go to Menu > Gear Icon > About SmartThings
Tap the SmartThings logo 10 times.
This will open the developer’s space > tap ‘report a problem’
This will send you to the report page. Select a frequency and write a short description of the issue.
Click on “Report” and a log file will be generated for you to send over email, please do to build@smartthings.com
Also, please share the following:
To which devices you entered and got the error
The timestamp as you did above
I agree it happens almost daily. Typically multiple times per day as I’m going through the app trying to check the status of devices. There is no specific instance that causes it since sometimes checking the device I’ll get the error message. Sometimes I won’t. The only thing I’ve done is click on the device to get a status. I’ve already shared the app logs and given support access but I have not heard anything back since doing so when I provided those details back at the beginning of this post.
If more is needed, I’d be happy to provide it, but I’m not hearing anything or being asked to try anything additional, so I’m not sure what else I can provide. I had provided dates and times for when it occurred when I provided the initial logs
Just got it again
Get a popup message saying “There was a problem connecting. Check your network connection…”
The app was not open
Got the error on 9/5/2024 around 3:15 pm est
Got the app logs and sent them in.
request #1606382
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I received an email from @nayelyz asking me to report the problem again since the logs did not include the timeframe of the error.
It seems it is best "to wait a few minutes " before getting the logs.
Apparently they are buffered before being written to the log.
So when I got the message again, I waited 3 minutes before generating the new log file.
She emailed me back and said the log did include the time of the incident and they are working on it.
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@nayelyz I just got the error 3 times. I sent you the logs and a screenshot of the device and time of the error
Thanks