If the repair was done via the https://account.smartthings.com/login “My Hubs” —> “View Utlities”—> “Repair Z-Wave Network”, there is a link that appears afterwards you can click to view status. That should tell you the specific device with issues.
Running repair multiple times cleared rage problem devices. It can take a while for details to show up in the IDE. Try not to navigate off the page or multi-task as many browsers (i.e. Chrome) nowadays will put a tab to sleep if it’s in the background, so you’ll miss the log output.
I have Ring as well. Haven’t noticed any issues, but now I’m intrigued and will test.
I also noticed Ring recording and notification failures around the same time SmartThings was failing. Currently, Ring seems OK, Smarthing seems to fluctuate based upon the responses with the Xfinity Keypad and Lannouncer/Big Talker speech.
I’ve noticed if I go into the /dev interface and select my hub and then List Events, I’m seeing hubStatus zb_radio_off events right around the time a lot of my devices become unavailable. I’m pretty sure it’s my zigbee devices (e.g. Cree bulbs). About a minute after the zb_radio_off event I get a zb_radio_on event. I suspect that when the radio is cycled it takes a while for all the zigbee devices to re-connect.
I have no idea why the zb_radio_off events are occurring, but I got a few of them early this morning (like around 5-6 AM, EST) and the one in the log capture below early this afternoon. I’m not doing anything to my hubs like resetting them or power cycling them. Dunno if SmartThings is able to issue commands from the cloud that are cycling my zb radio. Wondering if this could be a hack/virus?
Event Log screenshot, note the zb_radio_off event at 1:49:43 PM:
I have been using SmartThings for a little over a year and this is the most significant / widespread / longest outage that I have been witness too. Long timers 3 to 5+ years on SmartThings can tell you about outages of the past that top this little one by miles. Outside of the outage there have been a bunch of smaller scale type of things such as the UK having problems with Modes and Routines ignoring those Modes for about 3 weeks. There have been some functional elements that have been removed or broken that to some are pretty significant. Overall my ST experience has been about 90% positive, then again I treat this as more of a hobby type project and don’t allow my home to be 100% reliant on SmartThings. Here’s a topic that might be useful to you to plan for the future:
I have a feeling that this wasn’t a complete outage from start to finish. Day 1 appeared to only affect users on the na02 shard (myself included). Day 2 - All na02 users for the most part were restored (never had an issue after first 24 hours) and na04 users are now affected. Day 3 - Seemed to be more sporadic issues for various users, and maybe another shard. It almost looks like that each day represented a different set of users or shard / url. That’s just a guess based on what was posted. If every single person were to post what country and shard they are on, it makes it easier for us community members to make a little more rhyme or reason as to when, who and what is affected when we haven’t heard anything back directly from ST.
Across the pond which way? Homey started in Europe and has been available there for about a year. Like all systems, it has pros and cons. Like most home automation systems, it tends to score about three stars on Amazon.
The most stable systems right now are probably HomeKit or a Z wave-only system that runs locally ( but then you won’t have voice control). But the trade-off for that stability is much much simpler rules engines, and a much more limited set of devices.
Are we really not going to get an explanation from SmartThings on the reason for such a serious outage? Its been 4+ days since the outage, and 2+ days since its been “resolved” on the status page… Can we please get an update on root reason on how the company is mitigating it for future?
Agree. Came back to this thread in the hope we’d have an explanation.Smart Things staff where are you?
Overall my system has been completely stable, so this was for me a small annoyance. (I’ve tried to ensure that there is a physical back up for everything and tried to use locally running handlers and smart apps).
JD Roberts is once again very helpful in suggesting strategies and plans. At this stage in the evolution of smart home applications we need to realize this is necessary - even when they appear to be consumer friendly and marketed to non geeks.