Smartthings Multi Sensor didn’t report acceleration when garage door moved

I set up a st multipurpose sensor on my garage door in the Hope that the sensors acceleration feature would notify when the garage starts to open but it doesnt read anything?

Hi, which version do you have?

If you have a first-generation sensor, contact support for help enabling the sensor’s garage door capability.

How about the way you mounted the sensor, vertical?

To mount the Multipurpose Sensor in the correct orientation:

  1. Set aside the smaller magnet portion of the sensor (not needed for sensing garage door status)
  2. Orient the main sensor vertically, with the line to the right
  3. Attach the sensor to the garage door using the included adhesive strips
  4. Test the setup by opening and closing the garage door

Grtn Ben

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