Smartthings is Discontinued?!?!

So a Samsung Canada Support agent told me that Smartthings is Discontinued.

I went to buy another few sensors from Samsung.com/ca as I have done many time before, but this time there was no option to buy from Samsung. Just a button to “Find Retailers”
For the multipurpose sensor it gave me 3 options

  • Amazon.ca (not sold by Amazon, only resellers, selling the 30$ sensor for 80$ plus shipping)
  • The source.ca - No longer carries this item - discontinued.
  • Visions.ca - Discontinued - limited stock only, available for instore pickup only 8 hours away
    so… no sellers in Canada.

So I contacted Samsung support through the website chat…
here is what followed…

TLDR;

chat7

Transcript

Sonia

Hello welcome to Samsung Canada Online Shopping My name is Sonia How may I help you

Tristyn

Are Smartthings being discontinued in Canada?
I used to buy sensors from Samsung website directly here in canada
now the samsung canada does not have direct sale of the items

Sonia

Hi Tristyn, Currently on our website we do not have Smart Things and there is no ETA for their stock information

Tristyn

it says i can buy from these retailers then gives me a list of amazon.ca (there are only scalpers selting 30$ sensor for 80$), the source (discontinued), and Visions Discontinued)
your website tells me to buy from companies that no tanger carry your product
will the canada samsung site resume selling smartthings someday? or has samsung stopped doing direct sales

Sonia

I see, as I mentioned there is no word on inventory for Smartthings are this time
im not asking about inventory
im asking if you do sales
do you sell smartthings?
In canada

Sonia

Currently we do not have them available online

Tristyn

but if you get some, then will they be sold on the website?
oh i confused the robot

Sonia

No we will not be selling them on the website
I have confirmed with my support team

Tristyn

thank you for that info
now I want to file a complaint

Sonia

Tristyn, I apologize for the slow response however I am human

Tristyn

I Have over 40 smartthings sensors In my home
I want to buy more
you wont sell them your suppliers have stopped selling them

Sonia

Further to us not selling the on the website, the items have been discontinued

Tristyn

I will not pay a scalper on Amazon 80$ plus shipping for a 30$ multipurpose sensor
smartthings has been discontinued?

Sonia

Yes Tristyn

Tristyn. Due to inactivity I will be ending the chat I do apologize for the inconvenience or Samsung no longer selling Smartthings. Our Chat Id for your reference is 4300120240 Thank you for contacting Samsung Canada

3 posts were merged into an existing topic: No more Samsung devices?