SmartThings IDE Inaccessable

Devices & Integrations
1

For the past five days, I have tried to log into https://graph.api.smartthings.com/ and my password is rejected. I can log into samsung.com and the classic mobile app with the same password with no issues. I have tried different browsers (Firefox, Chrome) and different computers. I have changed my password three times and still I can log in just fine to the mobile app or samsung.com but https://graph.api.smartthings.com/ always tells me my password is wrong. I am at the end of my rope. Samsung tech support just wants screen shots of my login failures. Is anyone else having this problem?

2

Are you selecting the “SIGN IN WITH SAMSUNG ACCOUNT” option?

3

Yes, I have been using that option since the account transition from the “smartthings account” quite awhile back. Less than a week ago, my Samsung account can suddenly get to everything Samsung with the exception of the IDE. I have Smartapps that need updating and devices I need to change. Without access, I am contemplating ripping my over 200 Zwave/Zigbee devices out and using something else.

4

Try using the universal address for the IDE instead of graph.api.

https://account.smartthings.com

Your new Samsung account might be on a different shard in the SmartThings cloud. The universal URL automatically direct you to the correct shard.

If that doesn’t work, you may need to contact support.

5

@JDRoberts, Thanks you, thank you! You are my hero. Despite the fact that https://graph.api.smartthings.com is still ultimately the website at which you connect to the IDE, it was ABSOLUTELY critical to log into https://account.smartthings.com in order to have my username recognized. This has NEVER been an issue before. Apparently something changed in the last 7 days. I never saw any notes regarding this. I’ve changed my web bookmarks from https://graph.api.smartthings.com to the new https://account.smartthings.com and everything is now working. Thank you again, you are my hero. I got into the IDE and updated my Smartapps and fixed the devices I was having problems with. Wow, just wow.

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6

wait! yesterday you said https://account.smartthings.com didn’t work

7

It turns out that my VPN connection was also playing havoc with the login for some reason. Yesterday when I tried https://account.smartthings.com my VPN connection was on and today it was off and worked. Still, and noteworthy, graph.api no longer works. When it rains, it pours.

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