SmartThings Hub V2 now available for pre-order

[Ben (Ben Edwards)]

@drake0508

Thanks @JDRoberts. I’d really like to use the presence sensors for my house keeper and various other people.

As usual @JDRoberts beats me to an answer. This blog post is pretty informative too:

A Guide to Wireless Range & Repeaters

[jmiele4 (John Miele)]

I just caught the end of the IFA VIDEO FOR SmartThings, but what I did catch was…
AVAILABLE IN THE US STARTING TODAY!!!

[AutomateEverything (Kyle)]

Available In The Us Today And The UK As Of Next Week

[RoadRunner (Meep Meep.....)]

Hub v2 news at the IFA event in Berlin

IFA 2015 article

vimeo video links

[Ben (Ben Edwards)]

The Next Generation of SmartThings is Here

We’re excited to announce that the next generation of the Samsung SmartThings Hub, a new lineup of products, and a brand-new app experience is available today. Our mission has always been to create the easiest way for people to turn their home into a smart home. In fact, we started SmartThings out of a desire to know the answer to a basic but deeply personal question: is everything OK in my home. We believe our latest product evolution delivers on this ambition. Here’s a look at what’s new and improved: The New Samsung SmartThings Hub The new Hub has a more powerful processor that enables video monitoring and battery backup that will allow SmartThings to continue to work for up to 10 hours in the case of a power or Internet outage. It also includes a local app engine that makes SmartThi…

[kevintierney]

@ben I’m afraid to even ask, but for those of us on the pre-order deal, do we have an ETA on shipping now that it’s officially released

[Ben (Ben Edwards)]

@kevintierney

I’m afraid to even ask, but for those of us on the pre-order deal, do we have an ETA on shipping now that it’s officially released

Should ship in a matter of hours.

[kevintierney]

Woohoo! Awesome news. Thanks @ben

[Richie_Teague]

Was there ever any resolution for those of us who wanted to do the pre-order code, but it was sold out before we got it?

[fanelectronico]

Hi, do you know if a harmony home control could replace the minimote? (in case my internet fails and I would like to have some control for the lights and some switches)

[slagle (Tim Slagle)]

@fanelectronico

Hi, do you know if a harmony home control could replace the minimote? (in case my internet fails and I would like to have some control for the lights and some switches)

Because you need internet to communicate to cloud-connected devices, the Harmony Home Control won’t work without internet.

[fanelectronico]

Thank you for your answer!. So, minimote it is. Now, just waiting for my preorder of amazon to be shipped :S

[Buzzatronic]

I never got the new loyal customer offer but I did get the email this morning about the updated app and v2 launch so clearly Smarthings knows how to contact me.

I guess I’m not loyal enough.

Pretty crappy experience.

[swindmiller (Scott Windmiller)]

Did you sign up with Support to be put on the “list” of V1 users, that’s the only way you would get the new offer.

[JStock]

Same here @Buzzatronic. I never received an email offer for loyal customer on the Hub V2. I’ve been using SmartThings for about two years now. So I emailed @April two weeks ago like she suggested on the post. She said she’ll look into it and another offer email will go out soon. I’m still waiting. Try emailing April.

[Ben (Ben Edwards)]

@Richie_Teague

Was there ever any resolution for those of us who wanted to do the pre-order code, but it was sold out before we got it?

Yes. You were to contact support and they would get you an individual claim code for a new offer.

[Ben (Ben Edwards)]

@Buzzatronic

I never got the new loyal customer offer but I did get the email this morning about the updated app and v2 launch so clearly Smarthings knows how to contact me.

You have had to reach out directly to support.

[JDRoberts]

@JStock

Same here @Buzzatronic. I never received an email offer for loyal customer on the Hub V2. I’ve been using SmartThings for about two years now. So I emailed @April two weeks ago like she suggested on the post. She said she’ll look into it and another offer email will go out soon. I’m still waiting. Try emailing April.

April has mentioned several times in the forums that she cannot personally put you on any lists. You have to email support@smartthings.com as they are the ones keeping the V2 offer lists.

[Storysunfolding (Ste)]

@JDRoberts

April has mentioned several times in the forums that she cannot personally put you on any lists. You have to email support@smartthings.com as they are the ones keeping the V2 offer lists.

Not everyone reads the forums religiously. I reached out to April as well and she told me the below with no mention of my needing to reach out to support.

[quote=“April”]
I appreciate your enthusiasm of the launch of our pre-sales. We have been experiencing a overwhelming amount of orders. We are looking to why you didn’t receive the original email. We plan on doing right to loyal customers like you, so we’ll be sending another email soon- [/quote]

I pre-ordered anyway since I didn’t know when/if ST was going to be able to help me out. Still would have been nice to have been included either the first or second time.

[Buzzatronic]

I did not realize “loyal customer” meant “must read the forums daily”.

Smarthings knows I’m a v1 customer, they sent me the original offer and they know I didn’t buy anything from them with that offer. Requiring me to jump through hoops to be put on a different list to get what was originally offered is somewhat silly.

Smarthings messed up the original offer by not using unique offer codes (fine I get it, tech is hard), but as a result they should be the ones doing the work to make sure the original target customers (you know, the “loyal customers” originally mentioned) get a chance to actually buy the deal they wanted us to have a chance to buy in the first place.

I stand by my original comment of this being a pretty crappy experience.