SmartThings hub sth-eth200 - Welcome Code missing

Devices & Integrations
271

@achilles1985 @Geoffrey_Parsons

I sent you the welcome code through a DM

272

Can I get my code, please? Thanks!

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273

Hi @Itati @nayelyz, please can you help me with my welcome code? Many thanks

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274

Good Morning I just Reset my SmartThings Hub and is Asking me on the app for the Welcome Hub to reconnect . Can you please help me on Retrieving this unique code ? Thanks .

S# 3000346078

275

Hi, Can I get my code for 3000253897
Thank You

276

Hi @Mjfree @Segundo_Toste_Jr

I sent you the welcome code through a DM

277

Hi @JakeyJake3 @dpjohnson13

I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

  1. Connect the Hub via ethernet
  2. Then, follow the steps to factory reset it. Here’s a link that has the instructions for different models:
    Factory reset or reboot your SmartThings Hub
278

OK did that, can you try again please? I actually have a second one if you could get me the code for that also SSN is 3000131478 first number is a 3 or an 8 it is worn off.

1 Like
279

Thank you So much for your help. I was able to enter the code and is working Great .:ok_hand: :wink: :victory_hand: :100:

280

Will you send welcome code. SN# 3000155390. SmartThings Hub V2

Thanks

281

Many thanks @Itati

282

I sent you the welcome code through a DM

283

Hi @Dickyj

I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

  1. Connect the Hub via ethernet
  2. Then, follow the steps to factory reset it. Here’s a link that has the instructions for different models:
    Factory reset or reboot your SmartThings Hub
284

Thanks for the response. I purchased this new and lost the Welcome code.

I did a reset and now blue light is flashing.

Richard

285

Hi @Dickyj

Could you please send us a photo of the serial number on your Hub? We are still seeing the Hub as CLAIMED on our side

286

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Here is the SN. I had the hub working on the older app. But it quit working.

Richard

288

Hi @Dickyj
Unfortunately, the reset was not successful, and the device still has a CLAIMED status.
The engineering team has informed us that if performing the reset is not possible, it is highly likely to be a hardware issue with the device. Please try resetting it once again by following the instructions in the video below.

Factory Reset Samsung Smart Things Hub
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Factory Reset Samsung Smart Things Hub

Please let me know the result.

289

First it’s blinking blue

then solid blue.

Now the LED is solid green.

Thanks for your help with the unit.

Richard

291

Hi @Dickyj
I sent you a DM