SmartThings hub sth-eth200 - Welcome Code missing

Devices & Integrations
250

11 posts were split to a new topic: Claimed hub cannot be reset (Get Welcome Code)

251

Hi @gargville

I sent you the welcome code through a DM

1 Like
252

Yes, please share the serial number.

254

Just a reminder to those recently making this request of @Itati or @nayelyz – they have plenty on their plate as it is! Make it easier next time you or someone else needs the Welcome Code! :smiling_face_with_sunglasses:

2 Likes
255

Hi, hope you guys are doing well. Please your help with the welcome code for my hub with serial number 3000168344.

Thanks in advance for your support

1 Like
256

serial number is 4000321196,

Thank you

257

Hi @fjsol

I sent you the welcome code through a DM

258

Hi @Simon_McGovern

I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

  1. Connect the Hub via ethernet
  2. Then, follow the steps to factory reset it. Here’s a link that has the instructions for different models:
    Factory reset or reboot your SmartThings Hub
259

Thanks a lot for all your support.

260

Hello @nayelyz
Is it possible to retrieve it for me?
My serial is 3000250298

Device: STH-ETH-200

Please <3

261

Hi, @smartie-office

I sent you a DM with the claim code and other important info, please check your inbox

1 Like
262

Hello @nayelyz

Can you send me an welcome code for me?

My serial is 3000375080

Device: STH-ETH-200

Thank you!

263

Hi @Chankyu_Park
I sent you the welcome code through a DM

264

Hi could you help me with my welcome code pls? I am unable to DM yet as well.

265

Hello,

I reset my hub and can’t find the welcome code.

Could you please send it to me.

best regards

IMG_3848
IMG_38481920×2560 388 KB

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Hi @lachezar.genov
I sent you the welcome code through a DM

1 Like
267

Hi @Itati

Sorry I know you are providing a lot of these.

Could you please provide me the welcome code for my hub?

Thanks,

Alex

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175722539869527371872329657644471920×2560 163 KB

268

Dear Smart Things,

I also need a welcome code for a STH-ETH-200 Smart Things Hub – Serial Number 3000180707

Thanks,
Geoffrey.
269

Hi @Itati @nayelyz,

My Serial# is 3000397537

Device Model#: STH-ETH-200

Can you please send me the welcome code.

Thank you very much in advance.

270

Hi @Alex_Stephens

I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:

  1. Connect the Hub via ethernet
  2. Then, follow the steps to factory reset it. Here’s a link that has the instructions for different models:
    Factory reset or reboot your SmartThings Hub