Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I no longer have. Is it possible to retrieve it?

Hi @TanyaVadala I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub: Connect the Hub via ethernet Then, follow the steps to factory res…

Hi so pleased to have found this post as I need the welcome code for my v2 hub too. The serial number is 4000298276 - photo attached [IMG_0162]

Hi @johnfromen6 I sent you the welcome code through a DM

Hello @Itati Can you please help me recover welcome code for STH-ETH-200 (Sl. 4000277184) [IMG20250815124652]

Hello could you DM me the welcome code if I send you my serial?

Hi @gargville I sent you the welcome code through a DM

Yes, please share the serial number.

[image] Barkis: One way to reduce this madness, LOL, is for users to make a label saying, “Welcome Code: xxxxxxx” and stick it to the bottom of the hub next to the model/serial number sticker. Take the time to do this–soon, everyone! It might save you some time later–or someone else, should you…

Hi, hope you guys are doing well. Please your help with the welcome code for my hub with serial number 3000168344. Thanks in advance for your support

serial number is 4000321196, Thank you

SmartThings hub sth-eth200 - Welcome Code missing

Devices & Integrations

nayelyz (SmartThings Developer Support) Split this topic February 11, 2026, 10:03pm 250

11 posts were split to a new topic: Claimed hub cannot be reset (Get Welcome Code)

Topic		Replies	Views
Need welcome code for smartthings hub STH-ETH200 Devices & Integrations samsungsmartthings , hubv2	20	501	March 27, 2026
SmartThings hub sth-eth200 - Need Welcome Code Devices & Integrations hubv2	3	173	November 11, 2025
SmartThings hub sth-eth200 - Missing welcome code Devices & Integrations	0	76	February 15, 2025
Welcome code Hub STH-ETH-200 Devices & Integrations	2	214	January 4, 2025
Need Welcome Code for STH-ETH-200 Hub Devices & Integrations	10	456	March 19, 2026

SmartThings hub sth-eth200 - Welcome Code missing

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