I have spent over an hour on the phone today with Samsung switched to every single department including executive relations and they literally all acted like I made this up.
It was announced at CES 2016 that every SUHD TV would be sent a Smartthings extend For free! I was in the market for a new TV and loved the fact that i would be able to use the TV at as a smart hub. Unfortunately I was baited into buying a TV from a manufacturer I probably wouldn’t have bought. It’s been almost 2 years since my purchase.
When I contacted Samsung I was told to buy a 2018 model!!! So their solution for not giving what was promised was to tell me to buy a new TV!!
I’ve sent an email to the CEO and all of the executives and nothing. The next step is contacting the media and sending them the YouTube clip of VPs of Samsung promising something that doesn’t exist. I’m sure they’d love to pick up the story
I await a response. I’m very disappointed in how Samsung treats their customers.