SmartThings App does not show correct battery percentage for Yale lock after new batteries installed

Apps & Clients
1

I have a Yale RealLiving Touchscreen lever lock (Z-wave) that has been working just fine with my SmartThings hub and app for the last year. I finally had to change batteries in it. However, after I installed brand new batteries, my SmartThings app still says battery level is at 5% and will not update it. The lock works just fine through the App (my SmartHub detects the lock, and registers it as locked or unlocked, and the I can lock/unlock it just fine through the App). It just doesn’t register the correct battery percentage. Is there something I’m missing here? I can live with it the way it is if I have to as long as the lock and the App are both working as they should. Just wondering …

2

When did you change the batteries? My Yale lock has taken up to several days before it reports its battery status after changing the batteries.

3

You can try to reset the lock, that helps sometimes. Also click on the refresh tile a couple of times in the Classic app.

4

I changed them yesterday.