Smartthings-alarmcom issue

[jrangel (Jeff Rangel)]

I’ve been using this smart app - smartthings-alarmcom for sometime now to arm, disarm my house. As of two days ago this stopped working. Looks like the issue is communications between the app and alarm.com. The Alarm.com app works without issue but the ST smartapp is no longer functioning.

Side note, when pressing arm stay, arm away or disarm it functions and lights green, however my alarm isnt being set.

Anyone else have this issue or have any ideas? I’ve deleted the app with the help of ST support and re-configured the app, still no luck.

[Michael_Deffendall]

Sadly, yes.

Smartapp no longer works as of this morning

I can confirm that my ST SmartApp to Alarm.com is not working. It registers as a logon to the site but does not execute. In a possibly related event, my Alexa Alarm.com skill required me to re-link to my account. It is possible that whatever code changes Alarm.com made last night were updated on the Alexa skill, which is now working. I attempted to reauthenticate my ST credentials, with no change in it’s inability to work.

[johnahesch (John)]

Keep an eye on this thread. The developer is going to try to fix it this weekend.

FYI EVERYONE: Schwark is aware of the problem: I am seeing these Unfortunately I am slammed right now, but my system is broken too, so I will fix this… May take till the weekend before I can get to it though…

[jrangel (Jeff Rangel)]

Thx everyone for your update.

[darrenph1 (Darren)]

It should be back up! See Below:

Ok - this should be working now. And maybe those that did not have silent work before will have it work now…

[jrangel (Jeff Rangel)]

Yup, just updated the smartapp and boom! Thx all!

[Michael_Deffendall]

Hmmm, I just tried to remove the app so I could reinstall it. It said “An unexpected error occurred.”

[jrangel (Jeff Rangel)]

I just updated the smartapp and that worked for me. Completely removing the
app will require Samsung support.

[BENNYALVEY]

Same here, but it turned out that I didn’t have everything (automations)
uninstalled.

[Michael_Deffendall]

When you say “updated the smartapp”, can you be more specific? I hit the update button on the Alarm.com under My SmartApps on IDE. No change in how it works.

[jrangel (Jeff Rangel)]

@Michael_Deffendall not sure if you figured it out yet but what I did was go into the IDE cp go to the smartapp option and edit the Alarm.com app. Completely erased everything in the smartapp and replaced it with the new updated app that was published. After that Publish for me and that worked.

Hope that helps.

[Michael_Deffendall]

I haven’t seen the updated code. Can you link to it, please?

[jrangel (Jeff Rangel)]

schwark/smartthings-alarmcom