I have a SmartThings ADT Home Security kit, and today my ISP had an outage for a few hours. I’m subscribed to live monitoring. I noticed the following during and after my Internet was down:
While the Internet was out, I received an automated call from ADT that my base station lost connectivity. Isn’t this system supposed to connect via cellular in the event that my Internet is down? Do I need to configure anything on the panel to failover to cellular - can I make cellular the primary means of connectivity?
While the Internet was out, I set the alarm to armed/away via the panel, then left the house. Internet connectivity was restored, and my SmartThings hub came back online. I went into the app, and in the home security dashboard, it’s showing as my home was unarmed. I refreshed, exit the app, and logged in and out, but it still showed unarmed. I tried re-arming it as either arm/stay or arm/away - and it looks like it’s trying to arm, then falls back to the original unarmed status. I confirmed that my system was armed because my cat triggered the motion sensor, and ADT called to confirm. I’m having the same problem from multiple phones (one iPhone, one Android), and I’ve tried logging out and back into the app again to see if it helps with re-arming via the app, but no luck.
Unrelated to issues regarding the Internet outage - is there an option to decrease the sensitivity of the motion sensor? I have an 8 lb cat, and she seems to trigger the motion sensor, which is a 7’ height. I re-positioned the sensor so it’s not aimed directly at the ground, but not making much of a difference. I wasn’t having this problem with an old-school GE motion sensor I use to have with Monitronics.