SmartTags and member devices locations not updating

[h0ckeysk8er (Bruce Pinsky)]

@whonu5

I’m struggling with SmartTags and SmartThings. Neither my SmartTags nor member devices (Samsung phones) locations are updating in any kind of a useable time frame (hours/days). Clicking refresh shows searching, then ends at the same time and location for hours, it continues to show the last update, which may have been hours or days before, but if that person leaves that location, suddenly the location updates are up to the minute. For reference, we have a mix of older and newer model Smart Tags, our phones are Galaxy S20 FE 5G and Galaxy S21 5G. I’ve checked for app updates, cleared the SmartThings cache and done a phone reboot after the cache. No change. Would uninstalling and reinstalling the app help? Would my SmartTags remain intact if I did?
Thanks in advance for any help.

For both our Android and iPhone devices, the ST app has been woefully unreliable for presence. I switched to using Alexa location for presence and it has been quite good with a tight geofence of 492ft (minimum supported) and my automations run within seconds of entering the area. You can also achieve the same setup with IFTTT, but I haven’t tested its responsiveness. There is a whole discussion on presence in this topic Presence in 2023, including multiple members and multiple locations