I did end up getting them connected, but only through painful trial and error…I couldn’t even say what made it work in the end, but it took a long time.
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FWIW, eero mesh WiFi has the same issue. Creates both 2.4Ghz and 5Ghz with the same SSID. Gives no way to either change SSIDs or disable one band.
If I could, I’d disable 5Ghz completely. Anything I have that needs its speed is hard wired. I regularly have issues with Nest outdoor cams choosing 5Ghz, then bouncing on and off line.
Maybe by just trying enough your phone happened to be on the 2.4GHZ band.
I haven’t tried this at all and maybe it’s a dumb idea but maybe if you were to put a metal? box over your router it would force your phone to 2.4GhZ. I’m just thinking that devices choose whatever band is strongest. 2.4GHZ band can travel through objects better. Maybe it would hinder 5GHZ enough to force devices to 2.4GHZ while doing setup.
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I helped a family member with this issue using similar logic. 2.4 GHz also has a longer range than 5 GHz, so we solved it by walking out to the far end of their back yard where the signal was weak, disconnecting the phone from wi-fi, and reconnecting.
How did you keep it from switching to 5GHZ when you walked back to the house? Don’t they normally switch on the fly?
They did the set-up on their phone while at the far end of the back yard where it was still connected to the 2.4GHz network. Once the device is set up and connected to the 2.4GHz network it doesn’t matter what network the phone is on.
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Thanks for the speedy replies. I did use a Wi-Fi Analyzer app on my Android phone specifically connect on 2.4GHz. Once I connected, I connected my Google Nest Minis to my network, however, they still conencted to 5GHz. I just returned the Google Nest Minis and bought two more Google Home Minis instead. I will miss the better sound (bass), but it wasn’t worth the frustrations and I didn’t want to wait for software update from Google that may not even solve my issue.
Interesting, I did not know this was a limitation of the google nest minis. I assumed they worked the same as the google home minis that I have. This is definitely an annoying issue that somebody needs to figure out. It seems like every smart device is 2.4GHZ…
@MinerJason - That makes sense. The devices I typically have had these issues with require a local network to be created between the device and your phone so you have to be in close proximity.