Is Samsung no longer providing Smart Lock Guess Access?
Late last year I had a perfectly working set-up of SmartThings Classic + Schalge Connect Z-Wave just stop creating guest codes with Smart Locks. The error spat up was something to do with a user code already existing.
A few posts talked about device handler compatability. Others talked about some update hiatus between SmartThings Class and the new SmartThings. Then delays.
Now it seems Smart Lock Guess Access is no longer available , and a majority of posts are pointing to RBoy’s paid-access code: an enhanced Z Wave device handler, and this LUM mentioned above.
I’m sure the $40 to access Rboy’s code has overall value in utility… I’ve just got this bad feeling that further investment in SmartThings is not a good idea if Samsung can’t provide generic out-of-the-box support for something as widely needed as guest access codes for smart locks.
No its not just me. Lots of posts on different forums about the Smart Lock app being missing/broken/incompatible for features such as remote creation/deletion of access codes.
Don’t believe me? Google “smartthings missing smart locks app”
Anyway, I’m going to assume the answer is “yes” the Smart Lock app has been discontinued, and “yes” the only only choice is third-party paid-for app from Rboy.
It’s fine. I got 2 years out of it and I don’t have any deep investment with Smartthings other than 2 locks. Time to research the home automation vendors again and out-of-the-box support for what I would regard as basic smartlock features is a good test point.
Hi @jody.albritton …Yes you do and for some reason it is only available if your Samsung Account has you listed in the US…which makes absolutely no sense at all. I don’t happen to live in Canada anymore so I had Samsung switch my account to the US. Immediately after receiving the email confirmation that my account had been switched to the US, I signed back in to my ST app and the Guest Access app was there.
+1 for canadian access. since forcing migration onto the new app and not having this feature yet on the new SmartThings app but we have the feature on SmartThings classic is inexcusable… it is ridiculous and I rely on this one feature for all my smart locks. This needs to be addressed ASAP!
I have the same problem since I live in Brazil. But there is a workaround to make it work outside the US.
You create a new Smartthings US account, invite the new account as a person to your actual home. After accepting, install the Smart lock guest access in the US account and then go back to your main account. The smartapp will be available to your Canadian account as well.
Hope this helps.