Smart Lock Guest Access in Canada

Hi all,

Does anyone know how to remotely add guest codes for connected locks in Canada? Samsung’s support center told me that the Smart Lock Guest Access automation is not available here.

It doesn’t appear under (+) Add SmartApp. It is not just grayed out… it is not there at all.

Also, the add automation process appears to be completely different from what appears on the Smartthings support pages. If I select Add automation it goes into an “If” condition-activation setup.

I’m using SmartThings version 1.7.40-21. Any ideas?

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@maddie @RBoy this can probably be handled with your Lock User Management app, right?

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Hi Josh, yes, that’s correct. LUM works across the world on all SmartThings hubs and can handle user / lock programming and actions related functions.

Is Samsung no longer providing Smart Lock Guess Access?

Late last year I had a perfectly working set-up of SmartThings Classic + Schalge Connect Z-Wave just stop creating guest codes with Smart Locks. The error spat up was something to do with a user code already existing.

A few posts talked about device handler compatability. Others talked about some update hiatus between SmartThings Class and the new SmartThings. Then delays.

Now it seems Smart Lock Guess Access is no longer available , and a majority of posts are pointing to RBoy’s paid-access code: an enhanced Z Wave device handler, and this LUM mentioned above.

I’m sure the $40 to access Rboy’s code has overall value in utility… I’ve just got this bad feeling that further investment in SmartThings is not a good idea if Samsung can’t provide generic out-of-the-box support for something as widely needed as guest access codes for smart locks.

Are you on classic or the new app?

I have both apps installed, and the classic app worked fine up until late 2019.

When Smart Locks app started to throw up up the error “user code already exists” error (which other people have been reporting)… I ended up removing it in case a re-install fixed it.

But maybe I can just ask the simple question: has the Smart Lock app been discontinued? And is the only choice now the paid-for Rboy’s app and drivers?

If the answers are “yes” and “yes”… well at least I know where SmartThings is going as a hub provider.

If the answer is “no” and “no” then I have some kind of SW (maybe HW) issue I suppose. But I honestly don’t know how your average low-tech family could ever get this running if I am struggling.

It souds like there are other issus going on. Have you called support or opened a ticket with support@smartthings.com?

No its not just me. Lots of posts on different forums about the Smart Lock app being missing/broken/incompatible for features such as remote creation/deletion of access codes.

Don’t believe me? Google “smartthings missing smart locks app” :slight_smile:

Anyway, I’m going to assume the answer is “yes” the Smart Lock app has been discontinued, and “yes” the only only choice is third-party paid-for app from Rboy.

It’s fine. I got 2 years out of it and I don’t have any deep investment with Smartthings other than 2 locks. Time to research the home automation vendors again and out-of-the-box support for what I would regard as basic smartlock features is a good test point.

Believe me, @Rboy’s work worth the money. If you are running AirBnB and using smart locks, his apps are absolutely unique on the market.

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This is incorrect. We have a lock code manager app. I don’t know the specifics of your account or situation, hence asking for more information.

Hi @jody.albritton …Yes you do and for some reason it is only available if your Samsung Account has you listed in the US…which makes absolutely no sense at all. I don’t happen to live in Canada anymore so I had Samsung switch my account to the US. Immediately after receiving the email confirmation that my account had been switched to the US, I signed back in to my ST app and the Guest Access app was there.

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Any update on having this available for Canadian Samsung/SmartThings accounts?

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Yeah confirming it’s not showing up for Canadians.

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I lost access to Smart Locks when I migrated to the new app. I guess come October when they discontinue the Classic app, Canadians will lose access to the Smart Locks feature.

+1 looking for Canadian support for this feature

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+1 for canadian access. since forcing migration onto the new app and not having this feature yet on the new SmartThings app but we have the feature on SmartThings classic is inexcusable… it is ridiculous and I rely on this one feature for all my smart locks. This needs to be addressed ASAP!

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I have the same problem since I live in Brazil. But there is a workaround to make it work outside the US.
You create a new Smartthings US account, invite the new account as a person to your actual home. After accepting, install the Smart lock guest access in the US account and then go back to your main account. The smartapp will be available to your Canadian account as well.
Hope this helps.

This didn’t work for me

Dare to get married to someone from a different region and live in the same household… Hahaha… :rofl:

Will this be addressed before the deprecation of Classic on Oct 14th? Why does Classic allow us to have this smartapp but the latest we are excluded? I use this functionality weekly and need it.

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