Smart Locks Guest Access not available in US

SmartApps & Automations
1

I am in the US, the Smart Locks Guest Access smart app is not showing up in the SmartApp screen in the SmartThings App. I realize it’s available in the US but I am in the US, I had the location permissions turned off but turned it on, restarted the phone, still no Smart Locks Guest Access in the smart app.

Please help, I need to be able to control the guest codes remotely. I am aware of the other app by rboy but I’d like to us the Smart Locks Guest Access app

Thank you!

2

Check out the life tab and see if it is there. May have to install it.

3

The app doesn’t call it a SmartApp, it calls it a Service. So if it is installed it will appear on the Life tab, and if it isn’t installed you hit + on the Life tab, or + and Services on the Favourites tab. It it isn’t listed there you do have a problem.

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4

Thank you! I found it in the life tab after purchasing and installing RBOY’s app. I don’t understand why Samsung did not update their instructions as to where to find the Smart Locks Guess Access - all instructions I could find said it was to be found under the SmartApp.

Thank you again for chiming in, hopefully this will help someone in the future.

5

Mine is missing as well (in US) and not available in Life (if I hit the + I have Homecare wizard, smartthings air, and 4 others, but no guest lock access). This is with the new 1.6.73 IOS version. I reached out to support and am waiting to hear back.

6

There is a new problem which just hit this week and multiple users are reporting missing lock features. See the following.

Smart lock guest access stopped working and now i cant delete user codes issued to guests

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