I’ve been using Smart Lock Guest Access in the new SmartThings app for a couple of months now and have been having an issue with it lately. I can no longer Lock and unlock my deadbolt from the app (Schlage Z-Wave Plus). In addition, when I tap on its heading or anywhere in the tile other than the Lock/Unlock all button it gives me a pop-up message saying “Couldn’t download Smart Lock Guest Access”. Try again.". I believe that it used to show me the status of the Lock (online, offline, etc) when I tapped it. You can see the message at the bottom of the attached screenshot.
Oddly, when the lock is manually toggled I still get the notifications for it.
I don’t see a way to remove the Smart Lock feature so that I can re-add it. I so have the deadbolt set up in the old app with “Smart Locks” and it’s not working there either. The only thing that has changed is that my phone updated to Android 10. Could that have something to do with it?
Same issue. Pixel 3/Android 10. Select the Lock App and receive ‘Couldn’t download Smart LockGuesy Access’. Removed app and reinstalled, same issue. Automation for that app is currently broken. I’m interested in when they fix it.
Ok, so I added this and it shows up in both the classic and new app. I have the smart locks app installed, but when I click on it it basically just asks to confirm the location and the locks. In the “history” section it says it updated two codes for the 2 locks I have installed. For the life of me I can’t see where to change the code(s) in either the new or classic app?
Are you using a custom device handler? This happened to me as well [still on Android Pie]. Once I switched back to the stock device handler, i was able to install. Then went back to custom device handler and it worked perfectly.
I haven’t seen a good response from SmartThings yet on this issue. It is clearly an Android 10 incompatibility issue. It would be good to at least get a acknowledgment of the issue and that they are working on it.
Hi Tabe - I had the same problem. After reading through this thread, I saw that other contributors mentioned that this problem was happening specifically with the Google Pixel 3 running Android 10. Since that is my phone and operating system, I figured that was my problem. So, I installed the new SmartThings app on my Samsung 5E tablet which runs Android 9 and it works perfectly. So, thanks to the community for helping me solve this problem. Tabe - if you have a tablet or other device that you can use to run the App that might be a good workaround for you too until the conflict between Pixel 3/ Android 10/ SmartThings is resolved. Its not ideal but its better than not being able to access this feature at all.
Ah, I went to enable the Pet Sitters lock Code, which I was previously able to disable… I can not access the lock codes on my PH-1 Android 10… so, put the App on my wifes old Nesus 5… I was able to see the codes… no option to enable/disable them like we used to have. Apparently, to disable… you have to delete now?
I wish they would get this fixed… never fails… that it fails me right when we need it… (pets and time away from home)
Yeah, the work around I’ve been using is in the old app - I delete codes to “disable” them. I add a code with a generic name, then rename the code to something useful after it has been added to the lock.
I also wish they’d get it fixed in the new app. At least the function is still there, but you have to really work around alot of hassle.