Shelly devices - not sending updates

Devices & Integrations
1

Hi all,

I have started using the Shelly devices over the last year to make certain light fittings behave in a more natural way, they are fantastic devices that work really well on their own and with Smartthings.
Unfortunately about ~4 months ago switch events from the devices stoped being received by Smartthings, previously I would turn on other lights based on the switch event from a Shelly 1.
At the moment the Smartthings app only seems to update the status of a Shelly device when you go into that device in the app.

Is anyone else using these devices and has anyone noticed the same behavior?

I’d really like to find a way to fix this if possible.

Thanks,
Arthur

1 Like
2

My network is managed by 2 Asus AC-5300 in AI Mode, right now my Shelly 1 who is working perfectly is connected to my main router (where my hassio is connected too) and the shelly 2 (unavailable) is connected to my mesh router. Could this be the problem? The SSID is the same, I can’t guarantee if during the time both were working fine they were both connected to the same router, but if I had to guess I would say no because the distance of the shelly. Anyway, if this is the problem, I might try connect my raspberry (Hassio) to the router where the shelly is getting wi-fi signal.

3

Hi
Did you manage to solve this? im having similiar problems, i need to go into the shelly linked devices and then all statues are correct, but i need to do that all the time to have correct statuses.

4

I did solve this, ended up contacting Shelly who told me to disconnect and reconnect from Smartthings.
It deletes everything and requires devices to be set up again which is a PITA but it worked.

1 Like
5

Hi Just wanted to tell that this also solved my problem, i deleted the linked shelly account and setup again and everything is working 100% now, recommend before anyone does this to backup (screenshot, write down etc) the automations linked to shelly devices as they are all deleted when shelly account is deleted.

6

I can confirm that its needed to remove and re-add the connection to shelly cloud.

had problems with sensors that didnt update their state automatically.

1 Like
7

I’m having the same issue as of couple of days ago.
In Shelly app and via direct web connection to Shelly Energy Meter, it is working just fine.
But there are no auto updates in SmartThings. Actually, one update per day, always at the same time (?!). When I go into SmartThings app and refresh the Shelly EM (by pulling down the screen), after 4 or 5 tries, it updates the energy meter (but only once), and then again remains dead.

I’ve removed and re-added the connection to Shelly cloud, twice, does not resolve it.