I see no problem listed at SmartThings Status
I can not create a device list in Samsung account.
I can see my rules. But cannot change them e,g. rule name) I get connection error
My Aeotec camera’s are not working at all.
My android apps do not update. If I empty the data I only see my locations, nothing further.
On https://my.smartthings.com/ I see a lot more. Even the offline devices. I can can fully use my devices in the browser.
My devices are reacting normal. e.g. when I moist a water sensor I get a message.
I am still worried whats going on.
I do not have the guts to do a reboot on one of my hubs.
what region are you in? Another user posted earlier with similar issues so I suspect there is an something happening on ST’s side. Do report your issue to ST support. Otherwise… I would suggest not trying to do anything to fix it on your end… such as hub reset or trying to add devices back. Report the issue and be patient.
Europe. Holland and romania.
I will just wait.
It is not solved yet.
Cannot find how to make a support ticket.
I have 4 hubs on 4 remote locations.
Not considering one minute to reset.
My Fibaro Zwave switches e.g. still work perfectly.
My automations still work. I can see,.via action tiles, that switches for outside lighting are working ok.
But still cannot get a list of my devices via SmartThings site.
And… i still cannot see my Aeotec cameras.
Your screens may look a little different than mine, depending on the type of phone/tablet You are using, but the steps are the same.
- open the SmartThings app
- tap the “menu” icon. It is usually three horizontal lines.
- select “contact us.”
Will give it a shot.
Its all weird. i have the idea that via.Actiontiles the respond is better than via the Android app.
and: Error loading devices: 500 A non-recoverable error condition occurred.
Edit. 9-10: still not able to see device list, android apps still not updating
I am sorry, but I just want to make a ticket.
Feel somewhat alone with my problem.
With this “contact” I cannot make a ticket (I think)
I also am not able to make new routines, after “save” nothing happens.
Pfff support UK, Jake, solved it. I was nearly freaking out.
Greatfull to everybody that supported.
Thanx. Finally I solved it via support UK
So what was the solution?
Don’t know yet. I may get a confirmation from SmartThings UK and will post it here.
Maybe they just repaired my data as I could not get a device list from “Advanced”