Several hub outages in a row


(Steve) #1

Hi,

In the last 12 hours I’ve had 6-7 hub outage messages. Does anyone know if there’s a way to see hub uptime (on the hub itself), so that I can tell if it’s the hub restarting or something to do with connectivity?

thanks
Stevo


(Ray) #2

You can login IDE, click on location, hub you want to see event, events. You can pretty much see all the logs of that hub.
https://graph.api.smartthings.com

Apparently they are doing some upgrade since yesterday. Maybe that’s why you have these issues. Just a guess.


(Steve) #3

Thanks, will check the IDE when I get to a computer. It’s still periodically losing connection after 24 hours, so it sounds like it may be related to updates.


(Steve) #4

Well the hub uptime was showing 17 days, so it seems it wasn’t rebooting. I’ve restarted it to see if it improves.


(sidjohn1) #5

You might want to do an extended test on your internet connection… ping -t


(Mark Hochstein) #6

I’ve spent the day migrating from hub v1 to hub v2. I am getting constant red banner messages saying that the app failed to load “Rooms” or that I am not authorized to perform a certain function. So far I am less impressed with v2 than I was with v1, and that’s not saying much!