What happened yesterday? Three of my GE switched, a Schlage lock and my linear Garage Door opener just stopped responding. Today hub was blinking green and required reboot. Now linear gd00z4 no longer works.
Except my system was 80% fine. Lost 3 lights my only lock and garage controller. I tried to remove and add lock but it refuses to include now. I tried exclude first several times and garage is still not working but I don’t want to risk excluding and re-including.
The garage controlled was fine for several years but just non-responsive now.
This happens to me all the time. I don’t look at the online/offline report. SmartThings is bad at getting that right. I guess because it is cloud based it tends to miss a ping even though the system is healthy.
However in this case my devices are not working at all. Direct access in app, nothing.
(www.rboyapps.com - Making SmartThings Easy!)
The outage is still impacting folks and impacts mostly locks and switches, rest of the devices appear to be fine for the most:
I’ve spent hours on troubleshooting this thinking it had something to do with the new iris smart plug with z-wave repeater I was trying to install for a hour yesterday. I removed the plug, rebooted my hub and all was well until my wife tells me this morning that Alexa couldn’t control the lights.
After power cycling the hub, things are good again for a short period of time then things start going offline and becoming unavailable. When I control the devices from the wall switch, the event will update in the app and ide but I can’t control anything from the apps.
Unplug power from GDO for, say, 30 seconds. Plug it back in — light on GDO will flash. Hold down reset button (hard to see) on side of GDO with ball point pen and count to, say, 40. When you hear GDO beep a few times, release button and then use wall switch or remote to open and close garage door twice. GDO will be re-synched with hub until the next time ST decides to “improve” the hub’s software.