My lock used to connect with Iris system and its memory radio has to be clear before it can be stored a new hub.
Steps taken:
- Open SmartThings app.
- Click SmartThings Hub.
- Click 3-buttons on the top right corner (on Android phones).
- Select z-wave utilities.
- Select z-wave exclusion # this option will clear memory on z-wave devices.
- press 6 program digits + 0. SmartThings app should show 1 device removed.
- pairing, click add device ==> schlage ==> door locks.
- select Schlage Touchscreen.
- Press Start.
- On keypad, press 6-digits program code + 0
- Green check on keypad will flash 3 times.
- pairing is completed.