I purchased Schlage Connect (SC) about 2 years ago, connected it to SmartThings (ST) Hub via the ST app, which is now known as the ST Classic app. I also connected it to my Alexa. But because I couldn’t change the codes straight from the app, I got annoyed for 2 years and found the RBOYAPPs a couple of months ago, the procedure asked me to do Factory Reset on my SC and placed it within 20 feet. My front door is about 40 feet away from the ST Hub, and in addition to procrastination, I haven’t had the chance to reset it until today. Today, I uninstalled my SC from the door, bring it to about 1" away from the ST Hub as shown on the picture:
I have deleted the SC Thing from ST Classic app by clicking on the “SC Thing”, click the gear icon on upper right corner and then click “Remove”. I tried to find the “exclude” button on the ST Classic app and can’t find it.
So thinking that it was already removed, I did Factory Reset on my SC by,
- Disconnect the connection to the battery.
- Hold the SCHLAGE button.
- With the other hand, reconnect the battery.
- I saw the green check mark blinked 3 times.
And that was it.
Then, I opened my ST Classic app on my iPhone 7.
Clicked the upper right corner to find exclusion stuff and this is what I see:
I went to “More” and saw this:
So I didn’t find any exclusion stuff and went ahead to add a thing by doing these steps on my ST Classic app:
- Click “My Home” button.
- Click “+ Add a Thing” and this screen comes up:
- I go to my SC and click the “SCHLAGE” button on top.
- Enter my Programming Code and saw a slow pulsating orange light beside “0”.
- I hit “0”.
- Once I hit “0” the orange light beside the “0” pulsate faster than before.
- After a few seconds a red X came on with a beep.
And the ST Classic app continuous to look for devices.
So now my question is WTF happened? When I first bought it, it connected without any problem. Now, after factory reset, it’s a piece of garbage and won’t connect to ST Hub, ST Classic App, or even my beloved Alexa who has no idea that I am having a google assistant in my bedroom. So does anyone has the solution?
I did looked at the posts regarding this topic but those posts were created in 2015 or 2016. It’s 2018 and everything is so different. Help please. Thanks.