*I’ve probably asked for this a few times … well, I know I have. 
*
If there is some way that you can publish an “Open Issues List”, then we can refer to the Issue Number in our Support Request (if we suspect it is related to the particular “open issue”.
If we don’t know or cannot match an existing “open issue”, then Tech Support could refer us to the “open issue” list that we can continue to track offline.
Would you consider this?
I’ll presume that any “Likes” on this post represent agreement and support of the idea.