Samsung will not let you change your email address if you lost access to your email account

General Discussion
1

This is total bullshit. When you change email address on your Samsung account, it sends a email to your old email address and you have to provide the code in that email to confirm the change.
No work around, like second authorization device, code set to Samsung device you have access to (like smarthub or turning light on in a specific order).

2

Have you tried contacting Samsung support to check if they can process it on their end?

2 Likes
3

Of coarse, YES.

4

Is there a way to change accounts on the hub? without doing a full reset?

5

to my knowledge: you can only change the email address for your account at https://account.samsung.com or through Support but I imagine they will prompt you to reset.

6

totally frustrating. that is their solution to do full reset!
I have two factor authentication set up and web site will not give you a choice of ether email or two factor authorization device.

send a authorization code to one of my Samsung devices, TV’s, Family hub, or perhaps prompt me to turn off a switch a few time to prove physical access to devices…

7

OK… just throwing this out there. Any chance you can get your old email account reactivated? Some systems do not delete your old data right away. Or at least see if it can be reactivated until you resend the message to change address and can respond to it. Or get the address forwarded to your current address. It doesn’t hurt to ask.

1 Like
8

I tried to talk my isp to open the port for a minute and they wouldn’t. They (1scom.com) shut the server down with 2 month warning in the bill, which I never open as it is on auto pay. I noticed when my email stopped working, then it was to late. They should be running a relay server for a couple of years, pricks.
But Samsungs policy is even more asinine!
Samsung should allow code sent to device on account (family hub/TV/physical light switch button request) or use authentication device.

1 Like
9

I call Samsung today and was finally able to change my email address. Support was able to route “code” to my new email address, but had to change email on PC for it to work.

2 Likes