Has anyone had any issues with routines not performing over the last couple of days? Smartthings system status shows everything is operational, but for some reason my Goodnight routine just is not triggering at all.

[image] Aricsdaddy: Has anyone had any issues with routines not performing over the last couple of days? Smartthings system status shows everything is operational, but for some reason my Goodnight routine just is not triggering at all. [image] Events not processing or extens…

contact support. they need to hear about this. use chat feature. don’t call or email. chat goes directly to ST dedicated L2 techs

I had a similar issue where my Routines were not triggering or partially triggering a few weeks back. Contacted support and they were very helpful. Turns out the problem was the integration with my Arlo cams.

Great. Is there a thread somewhere I can follow that will let me know when it’s been resolved? I’d like to have my Routines arm/disarm Arlo again without resorting to workarounds.

This issue has been reported in a few other places such as Unexpected Error in Routine when turning on multiple Arlo cameras and Arlo Cameras Infecting Routines . We will make an effort to update these threads once resolved but you can also reach out to support. They track reports and are good about …

I got a response from support that they do not have an ETA on when this issue will be fixed: Currently, we are suggesting users create duplicate Routines and placing only 2 Arlo Cameras in each Routine. You can also try using Smart Lights to trigger based off of a Mode Change. I tried the Smart…

I’m also having issues with routines. My good morning routine disarms shm as well as turn on a light. The routine have not run properly for the last couple of days. The good night routine seems to be working though. I have sent an email to support earlier today. Just waiting for a response. edit: …

It has been nearly a week now and my routines are still not running (smart lights seem to be fine) and even though I contacted ST I have not heard anything back, and ST system status webpage says everything is fine when it obviously is not. As a note this ignored issue could be dangerous for some.…

Routines not running

General Discussion

gausnes (Luke - Backend Engineer) September 26, 2017, 4:32pm 5

Currently we have a one synchronous API call to Arlo. We are working on changing this call to async which should alleviate some of the issues of Routines not fully executing that interact with Arlo.

Arlo Cameras Infecting Routines

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Routines not running

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