Robot Vacuum - Home monitoring

Hi we have a new Samsung Robot Vacuum the model should come with a monitoring facility - where when in motion you can view the camera on the device although I can’t find this in smart things - where the setting should be its not even listed - I have see. Some users where its blocked but in mine there’s nothing I have uninstalled the app - reset the vacuum done everything Anyone any ideas??

The model with monitoring is the “Bespoke AI Jet Bot Steam Ultra”, I believe it has not been released yet, doesn’t even appear in Samsung site.

Hi we have a jet bot combo ai and its in the instruction book and online but in the smart things app I just can’t find it to activate it anywhere on tbe actual vacuum settings :-1::-1::-1:

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You’re right

Jet™ Live+ Remote Monitoring

Gain access to your home wherever you are. The Jet Bot Combo AI’s front camera allows you to monitor your home using the SmartThings App.⁸

8 Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Think I might have a faulty unit - tried everything might take it back and get a replacement :+1:

Unless anyone has seen this issue before :sad_but_relieved_face::sad_but_relieved_face::face_with_peeking_eye::+1:

Have you tried creating a 3D home by going the the house icon on the Home Tap (top right cornear besides the + sign). I guess if the Robot is installed as it should, it will allow you to scan your home with that built in camera to create the 3D home. I think that is prove if the camera is working or not.

Also I might think that feature is location-base locked and my guess it’s only available in US (Just in case you don’t live there)

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This is how it looks for the previous model:

Scroll down in the main device menu

Schedule monitoring time

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Thanks but I don’t have that on mine :sad_but_relieved_face:

I have contacted support let’s hope they can help