Hello all. Is anyone else having an issue with the video from ring doorbell not loading in smarthings app on phone and Samsung tv? Just starting happening around the time classic app rip. Lol! I’ve attached a screenshot with the error I get. [image]

I just tried my Ring Doorbell Pro on Samsung S8+ and video was fine. I don’t have a TV that works with SmartThings.

I tried mine on my phone and my TV. Phone worked pretty good but the TV was clearly having some struggles. It would work but after lots of refreshing. The wired ring seemed to work best/easiest but all the wireless cameras were very slow to start.

I am having the same issues. Video won’t load both on my Series 8 tv or in the SmartThings app on my phone for about a month now. I’ve tried removing and reading the Ding doorbell as a device, clearing the cache. Nothing has helped. Any other ideas?

Yeah same here. Been like this for the last few months. Not sure what happened.

I only set it up on my tv in early October. Worked for a few weeks but has t been loading for the last month. It will notify me for any motion but never show any video.

Hi guys Has any1 found a fix for this issue i have the same problem

Having same issue. Can’t find a fix. Tried all of the same as above. Worked fine until prob a week ago or so. Not sure of exact timing on when it stopped as I don’t use it regularly but tried opening video feed on TV a couple days ago and no luck.

For those without the correct model of Samsung TVs or any other brand… can you bcast or mirror the camera app from your phone to the TV and control that way and keep it going for long periods using an older phone dedicated to this function??? I’ve used a Samsung S6 for my SmartThings cam to my new …

Support said “known problem” and “working on it”. 1/5 /21 Now working.

Ring doorbell pro not loading video in smartthings app

Devices & Integrations

Chad2 December 8, 2020, 12:17pm 7

Same here, works fine on Ring App, and Alexa, but not in the Smartthings App. I actually started a thread but assumed no one else had an issue? I should have searched the forum better, lol

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Ring doorbell pro not loading video in smartthings app

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