Ring Doorbell - Notification Video Not Showing On Samsung TV

I have a Ring Doorbell and Samsung TV. I have set the doorbell up and integrated it through SmartThings. I can see live video on the TV from the doorbell when I go to the doorbell in SmartThings. However, when the doorbell button is pressed, the TV displays the pop up notification but the video doesn’t load.

I’ve tried deleting the doorbell and reconnecting it. That did not resolve the issue. Any ideas?

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I have the same issue. New TV and doesn’t show notification video and cannot use speak function. Just hangs. Someone please help

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Exactly the same problem here. It worked for a long time then suddenly the video wont load. When I click full screen, it doesnt load the video. When I close and open the ST app on TV, the video loads, but notification wont load video no matter how many times I delete completely and reinstall both ST and Ring cameras. So frustrating why it suddenly stopped working!

I have the exact same issue. Can Samsung and smart things team please please help. I really need this to work on my new Samsung TV. Funny thing is, this works properly on my three year old Samsung TV and the smart things app looks to be a bit different as well, but more importantly, I need it to work on my main TV in the living room.

Hi, everyone.
Have you reported this to Customer Support? It’s highly possible they miss this post because they’re not here too often.

Info on how to contact them

Through the SmartThings Web page

  1. Enter this page
  2. Click on “Support” in the upper-right corner
  3. Check if the URL includes your region. For example, en-us here: https://support.smartthings.com/hc/en-us
  4. At the bottom, select “email” and describe your issue as detailed as possible.
  5. Click on “submit”

From the ST app

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Report a problem”
  4. Select the device types that have the issue and click “continue”
  5. Fill up the form describing your issue as detailed as possible, and screen captures of the issue always help.
  6. Click on “submit”. The Customer team will receive this info.

Via email

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca

Same issue here… Very annoying. Tried deleting the doorbell from ST, tried resetting tv to factory and adding it all again… Nothings worked. Anyone found a fix for this?

Same problem here.

Ive spoken to ST and ring about this. Are they Pro versions of the doorbell?
If so unless you have a 2023 Samsung tv the “resolution” of the doorbell is not supported. (So for you @Sherazkhalil this is odd)

I argued that my tv is 4k and that the doorbell is 1080p also the small echo displays I have can support the resolution .
And work fine. I was then told its more to do with the format rather than the resolution and that the older tvs dont support this format.

Personally i think thats a cop out and samsung want us buying new tvs with SmartThings built in. Surely Its a firmware update and a codex change. It should be just done.
However ST is very behind with Ring products and still don’t support ANY pro camera in the app.
I asked about it recently and i was told there is no update from the development team.
@nayelyz can you please maybe dig further into this and see if the updates can be done or if progress can be made with the newer cameras.

Thanks

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My TV is 2023 and it worked no problem earier this year and it all suddenly stopped working. I can view when I click the individual camera in ST, but the notification video is not loading anymore. It just stopped working overnight and no matter what I do (reset to factory default), it doesnt fix the issue.

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Same for me. Was working perfectly on my 2021 QN95A up until 1st December 2023. I’ve tried every possible fix. I can’t view the feed or get a video in the pop up anymore.

I also have a 2023 Q65C, I can view the feed but other than the first day I had the TV, the video never loads in the pop up window.

Ring say it’s not an issue their end. Samsung have remote connected to my TV and can’t fix it. They then tried to claim that Ring had probably stopped their devices working with ‘old’ TVs. So to prove a point, I connected it all to my old 2019 Q85R and it all works perfectly. Live feed and pop up works.

The intigartion is clearly broken. I’ve reset TV, reset Ring, reset router, deauthorised, reauthorised 10 times over. Nothing works. The fact it broke on the 1st of the month doesn’t seem random if the post above is anything to go by. Unfortunately as a long term Samsung sufferer, I know there is no chance this will ever be fixed.

I’m at a loss and so are Samsung and Ring.

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I fixed it. At least so far.

After a week of consistent head scratching and phone tech calls, I just stumbled on the solution, at least for me. I will post the entire process, only the last part may be needed but just incase I’ll go from scratch.

My Ring doorbell is ‘Ring Video Doorbell 2nd Gen’.

*This next part might not be needed if Doorbell is already added to Smartthings, but I add it just incase.

Open smart things on mobile device and add new device.

New Partner device - in the top right hand corner next to the line of 3 dots, type Ring.

Scroll down the ‘Video Doorbell 2nd Gen’ and add it, authorise etc.

Close the app

Now open app again and repeat the process (do not delete your doorbell).

This time select ‘ring video doorbell 3’ and add it. It should just say ‘success’ and allow you to name it, assign room etc.

And that’s it, after I did this, it all worked again on my 2021 QN95A. I don’t know if it’s fixed the pop up issue on my 2023 TV as I’ve been unable to test yet, but so far looking promising.

Hope it works for people.

*edit. Unfortunately it hasn’t fixed the pop up issue on my 2023 TV.

The same thing is happening to me. I had a ring peephole cam working perfectly with both the notification and preview showing on my TV as well as the full screen mode. Now it only spins when it brings up the notification, and when I try full screen it’s the same. They can’t get away with just breaking products like this. Fix it guys!!!

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I also had this issue and other ones with the Samsung Tv’s and trying to get my Ring cameras and doorbells to display on the TV. I fixed it by getting a Firestick and running all the automations I wanted with ST providing the logic and Alexa routines and called it a day. I know its supposed to work but it is what it is :grinning:

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Similar situation to everyone else deleted and added devices no different. I go to settings notifications options for both my ring door bell and wireless camera have disappeared. Appears to be a smart things issue as supposedly supported devices when I. Checked their site. All was working well before

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